Summary
Overview
Work History
Education
Skills
Timeline
Generic

Assata Hill

Philadelphia,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

University Of Pennsylvania Hospital
Philadelphia, PA
06.2019 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [EPIC] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Handles patient calls via call center.
  • Insurance and eligibility verification via Navinet system, PEAR portal.
  • Send messages in EPIC to Physicans, Nurses, Fellows and Patients.
  • Obtain and attatch referrals for procedures.
  • Medical records scanning/batching.

Gate Agent

Piedmont Airlines
Philadelphia, PA
05.2017 - 09.2019
  • Sold, printed and reissued available tickets to customers at check-in.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Disbursed and recorded appropriate gate passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Customer Service Representative

Amtrak
Philadelphia, PA
10.2016 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Representative

CINTAS, Professional Uniform And Facility Services
Philadelphia, PA
08.2015 - 08.2017
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.

Ramp Agent

U.S Airways
Philadelphia, PA
06.2010 - 09.2015
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using ground equipment.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Customer Service Representative

Marriot Hotel
Philadelphia, PA
08.2005 - 06.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.

Education

High School Diploma -

John Bartram Highschool
Philadelphia, PA
06.2003

Skills

  • Documenting and Recording Information
  • Organized and Efficient
  • Resolving Problems
  • Communicating to Patients and Families
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Verbal and Written Communication
  • Helpful and Service-Oriented
  • Microsoft Office
  • Outbound Calling
  • Navinet, PEAR Portal, Availity, APM POS Systems

Timeline

Patient Service Representative

University Of Pennsylvania Hospital
06.2019 - Current

Gate Agent

Piedmont Airlines
05.2017 - 09.2019

Customer Service Representative

Amtrak
10.2016 - 11.2017

Sales Representative

CINTAS, Professional Uniform And Facility Services
08.2015 - 08.2017

Ramp Agent

U.S Airways
06.2010 - 09.2015

Customer Service Representative

Marriot Hotel
08.2005 - 06.2011

High School Diploma -

John Bartram Highschool

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Assata Hill