Assata McCarthy
Houston
Summary
Experienced in providing executive support to executives, directors, and professionals. Highly organized with expertise in streamlining office operations, managing calendars, and offering administrative support. Proven track record in coordinating projects, preparing reports, and maintaining efficient filing systems. Committed to delivering high-quality results within strict deadlines and consistently striving for excellence in all tasks undertaken.
Overview
9
9
years of professional experience
Work History
PATIENT SERVICE SPECIALIST
Select Physical Therapy
06.2023 - Current
- Maintained detailed records of patient information, including insurance details, medical history, and billing information
- Demonstrated excellent customer service skills by efficiently handling patient inquiries and complaints
- Organized patient files alphabetically and electronically according to established guidelines
- Maintained up-to-date knowledge of all federal, state and local regulations related to health insurance coverage
- Communicated effectively with providers regarding changes in policy or procedure related to authorization requirements
- Investigated discrepancies between billed charges and approved payments from insurers
- Analyzed patient's medical records to determine eligibility for services based on insurance policies
- Processed requests for prior authorizations and precertifications in accordance with company and insurance policies
ADMINISTRATIVE COORDINATOR
Sprouts Farmers Market
06.2022 - 06.2023
- Coordinated resources and obtained information for special projects and assignments
- Collaborated with team members to develop and implement processes
- Maintained office calendar, including scheduling appointments and meetings
- Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes
- Answered and managed incoming and outgoing calls while recording accurate messages
- Resolved escalated complaints and answered questions regarding policies and procedures
- Scheduled appointments and worked with leaders to manage time and maintain department calendar
ASSISTANT MANAGER OF OPERATIONS
Club Pilates Memorial
06.2019 - 08.2022
- Oversaw daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Prepared monthly sales reports and presented them to senior management
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Coordinated employee schedules according to staff availability and processed time-off requests
ASSISTANT MANAGER IN VITAMINS DEPARTMENT
Sprouts Farmers Market
12.2015 - 05.2019
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Provide a high level of prompt and friendly customer service
- Check for expiration dates of products and maintains back stock
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Collaborated with other departments to ensure successful store operations
Education
Business Administration -
Blinn College
Brenham, TX06.2013
High School Diploma -
Alief Taylor High School
Houston, TX06.2011
Skills
- Spreadsheet Tracking
- Office Organization
- Monthly Inventory
- Data Entry
- Advanced Excel Spreadsheet Functions
- Microsoft Office
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Medical terminology
Awards
- Graduated with AVID Honors
- 3.82 GPA
- 200 Hours Community Service
Timeline
PATIENT SERVICE SPECIALIST
Select Physical Therapy
06.2023 - Current
ADMINISTRATIVE COORDINATOR
Sprouts Farmers Market
06.2022 - 06.2023
ASSISTANT MANAGER OF OPERATIONS
Club Pilates Memorial
06.2019 - 08.2022
ASSISTANT MANAGER IN VITAMINS DEPARTMENT
Sprouts Farmers Market
12.2015 - 05.2019
Business Administration -
Blinn College
High School Diploma -
Alief Taylor High School
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