Assata Valentine
Norfolk,VA
Summary
Administrative professional with progressive experience of 5+ years as well as being technologically and goal oriented and all aspects as well as driven and motivated to help the organization flourish to its fullest capacity. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Norfolk Redevelopment Housing Authority
Norfolk, Va
08.2023 - Current
- My role consist of imputing applicants new application and creating a new housing file. As well as displaying administrative support duties on behalf of an assigned public housing community, interacting with residents, calculating rent amounts, processing work orders; data entry, and assuring proper processing of tenants.
- Prepare feasibility analysis responding to project criteria, includes identifying needs, population served, financial feasibility, and community plan as needed.
- Establish and maintain a secure and confidential document filing system.
- Perform routine office expenditure accounting procedures.
- Perform a broad range of administrative detail work, including scheduling and coordinating business meetings and ordering office supplies.
- Responding to telephone calls, fax, & emails especially resident inquiries.
- Meeting with new residents, preparing forms, and explaining standard community policies and procedures
- Calculating rent amounts and recalculate rents when a resident has a change in income
- Entering resident and work order data into computer databases.
Administrative Assistant
Homeport Hampton Roads
Norfolk, Va
08.2017 - 06.2022
- Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Handling and addressing all emergencies working hand in hand with Norfolk police Department and Norfolk fire Department.
- Assists with referral/placements and move-in/move-out process.
- Maintains fax machines, assists users, and perform other clerical duties as necessary.
- Remind residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
- Registers new residents; assigns room numbers, issues room keys.
- Respond to incoming customers work orders requests, and input work orders from residents.
- Report customer service related issues to the appropriate property management staff as necessary.
- Coordinate day-to-day customer communication, and interact with the customers to foster ongoing relationships.
- My position involved me serving our navy sailors with leasing information, incident reports and billing as needed.
- My role consisted of showing properties to prospective tenants and answer questions about the property.
- Respond to tenant inquiries and requests in a timely manner.
- Maintain accurate records of all leases and tenant information.
- Ensure compliance with all applicable laws and regulations.
Assistant Manager/Logistics Lead
Nordstrom
Norfolk, Va
11.2015 - 04.2019
- Responsible for driving retail excellence and ensuring every client receives outstanding service.
- Showing passion for the brand will shine through and will be responsible for delivering a world-class customer experience, surpassing sales goals, and continually finding innovative ways to engage and attract customer.
- Assists in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
- Maintains both individual and shift sales.
- Provides daily shift floor coverage.
- Trains Sales Associates.
- Supervises POS.
- Provides security & loss prevention in store.
- Oversees contest management (Tracking Results & Coaching Performance).
- Organizes shipments, transfers & merchandise.
- Performs maintenance of the store.
- Opens and closes stores.
- Ensures minimum sales volumes are maintained for Store to qualify for Assistant-Manager position.
- Holds accountability for store sales and metrics.
- Holds accountability for stock and merchandise flow.
- Takes lead role in store sales and selling practices.
- Maintains company standards regarding store sales/performance metrics.
- Welcome the opportunities and soar beyond commercial targets and KPI expectations, setting new records and achieving remarkable success.
- Execute a high-performance selling environment that creates moments and exceeds shopper expectations, delivering unforgettable experiences every time.
- Craft a loyal customer base through engaging with our valued clients, building genuine connections, and fostering long-lasting relationships.
Education
Bachelor of General studies -
Hampton University
Hampton, VASome College (No Degree) - Philosophy and Religious Studies
Tidewater Community College
Norfolk, VASkills
- Office assistant
- Efficiency
- Timely communication
- Managing inquiries
- Coordinating schedules
- Storing and tracking key documents
- Preparing reports
- Providing general support
- Ongoing projects
- Direct support
- Office environment
- Tools and supplies
- Office Administration
- Data Entry
- Research
- Invoice Processing
- Database Management
- Records Management Systems
- Multi-line telephone system operation
- Writing reports
- Professional and polished presentation
- Client Relations
- Strong interpersonal skills
- Human Resources Management (HRM)
- Multi-Line Telephone Systems
- Report Analysis
- Computer Proficiency
- Claims appeal procedures
- Data entry documentation
- Confidential Document Control
- Professional Communication
- Multitasking and prioritization
- Phone call answering
- Program file distribution
- Complex Problem-Solving
- Executive management support
- Staff Management
- Document retrieval
Personal Information
Title: Administrative
Languages
English, Full Professional Proficiency
References
References available upon request.
Timeline
Administrative Assistant
Norfolk Redevelopment Housing Authority
08.2023 - Current
Administrative Assistant
Homeport Hampton Roads
08.2017 - 06.2022
Assistant Manager/Logistics Lead
Nordstrom
11.2015 - 04.2019
Bachelor of General studies -
Hampton University
Some College (No Degree) - Philosophy and Religious Studies
Tidewater Community College
Similar Profiles
Shanya GholstonShanya Gholston
Administrative Assistant at Norfolk Redevelopment Housing AuthorityAdministrative Assistant at Norfolk Redevelopment Housing Authority
Roshowndra RichburgRoshowndra Richburg
Housing Program Specialist at Norfolk Redevelopment Housing AuthorityHousing Program Specialist at Norfolk Redevelopment Housing Authority
Alec SherwoodAlec Sherwood
Resident Services Assistant at Charlottesville Redevelopment And Housing AuthorityResident Services Assistant at Charlottesville Redevelopment And Housing Authority