Assel Akelzhanova
New York
Summary
I’m enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow. Committed to providing clients with the highest level of customer service. Licensed Esthetician and Skin Care Consultant with more than 600 hours of professional training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Consultant
Christina USA
04.2023 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Enhanced email campaign performance by strategizing and implementing A/B testing methods.
- Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.
Licensed Esthetician
Self-employeed
05.2022 - 09.2023
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Enhanced spa revenue by upselling products and services during client consultations.
- Performed thorough skin analysis to determine appropriate treatments for clients individual needs.
- Improved clientele retention with exceptional customer service and follow-up care.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Contributed to positive online reviews by consistently delivering high-quality esthetic services.
- Fostered friendly, warm, and exceptional customer experience.
- Increased audience engagement through the development of tailored content for each platform.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
Licensed Esthetician/Administrator
XBeauty by Hanna
02.2022 - 07.2022
- Consulting with clients to assess their goals, offering recommendations, and explaining services and appropriate products
- Maintaining an upbeat and genuine attitude and fostering enjoyable experience for customers
- Performing HydraFacial, Deep Cleansing facials, RF Face Lifting, Microneedling, Dermaplaning, Chemical Peels
- Improving appearance of clients skin through non-surgical processes
- Providing excellent customer service
- Warmly greeting clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions and issue receipts
- Dealing with report work
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Implemented targeted paid promotions to reach new audiences and increase post visibility.
- Offer beverages and chat with clients about new services and discounts
Practice Esthetician
Alea Aesthetics Medical Spa
09.2021 - 12.2021
- Provided the highest level of customer service to clients seeking skincare treatments and remedies
- Developed treatment plans and options based on client’s skin needs and concerns
- Trained and provided skin care treatments such as HydraFacial, Microdermabrasion, Chemical peels, Microneedling, HIFU machine.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Provided facial, scalp and neck massages for a relaxing experience
- Understood the ingredients in products and can explain their benefits to guests.
Esthetics Student
Brittany Beauty Academy
04.2021 - 09.2021
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Complete a 150 ticket portfolio including: facials for all skin types, facials requiring all machine modalities
- Performed body and facial hair removal services
- Performed consultations for patients before scheduling treatments
- Analyzed skin condition and made appropriate product recommendations
- Fostered friendly, warm and exceptional customer experience
- Sterilized equipment for patient treatments.
Lab Accessioner
Empire City Laboratories
08.2019 - 12.2020
- Entered patient data into database system
- Researched and recorded missing insurance and physician information
- Followed safety protocols when receiving, handling and storing specimens
- Processed and recorded lab specimens.
- Maintained high levels of accuracy with specimen identification, ensuring proper labeling and storage for effective testing.
Housekeeping Supervisor
Hilton Garden Inn New York/manhattan-midtown East
07.2018 - 07.2019
- Assigned to the environmental service section; with direct oversight of over 10 employees
- Direct daily operations of the planning, organizing and evaluation of hospital sanitation, environmental functions and control measures within the designated department
- Training new staff on our cleaning procedures, paying attention to details, making sure all rooms and public areas for the guest are clean and tidy
- Supervise and inspect our housekeepers to ensure that each assigned guest rooms are cleaned, all amenities are replenished for the next guests
- Maintain lost/found control point
- Maintain inventory of linen/supplies.
Assistant Waiter
Hilton Garden Inn New York/manhattan-midtown East
01.2018 - 07.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales
- Used cash registers and credit card machines to cash out customers
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Education
Electrolysis/Laser Hair Removal
Neo Beauty School
Miami, FL08.2023
Esthetics Program With NY State License -
Brittany Beauty Academy
Brooklyn, NY08.2021
High School Diploma -
School 7
Semey, Kazakhstan05.2015
Skills
- NY Licensed Esthetician
- FL Licensed Esthetician
- Upbeat and Positive Personality
- Strong Customer Service Skills
- Team Leadership
- Problem-solving Skills
- Oral and Written Communication Skills
- Microsoft Office
- Social Media Marketing
- State licensing compliance
- Sales and upselling abilities
- Advanced facial treatments
- HydraFacials
- Chemical Peels
- Microneedling
- Dermaplaning
- Korean BB Glow
- HIFU
- Extractions expertise
- Infection Control
- Pressure Points & Lymphatic Drainage
- Body waxing
- Christina Product Expert
- Dermalogica Product Expert
- Make Up Application Skills
Certification
- Dermalogica Clean Touch Certificate
- Dermalogica Clean Touch Certification for Makeup Artists
- Certification of Advanced Comprehensive Facial Aesthetic Training
- NY Esthetician License
- FL Esthetician License
- Certification of Electrolysis/Laser Hair Removal
- Certification of Christina Skin Care Treatments
Timeline
Beauty Consultant
Christina USA
04.2023 - Current
Licensed Esthetician
Self-employeed
05.2022 - 09.2023
Licensed Esthetician/Administrator
XBeauty by Hanna
02.2022 - 07.2022
Practice Esthetician
Alea Aesthetics Medical Spa
09.2021 - 12.2021
Esthetics Student
Brittany Beauty Academy
04.2021 - 09.2021
Lab Accessioner
Empire City Laboratories
08.2019 - 12.2020
Housekeeping Supervisor
Hilton Garden Inn New York/manhattan-midtown East
07.2018 - 07.2019
Assistant Waiter
Hilton Garden Inn New York/manhattan-midtown East
01.2018 - 07.2018
Electrolysis/Laser Hair Removal
Neo Beauty School
Esthetics Program With NY State License -
Brittany Beauty Academy
High School Diploma -
School 7