Assia Maghni
San Luis Obispo,CA
Summary
Forward-thinking team leader skilled at branch operations and strategies to meet sales goals. Proactive and hard-working individual focused on continuous operational improvement. Results-driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Financial Service Manager
Mechanics Bank
07.2023 - Current
- Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities
- Ensures compliance with Bank policies and procedures. Ensures that the branch office is operating in compliance with all banking laws and regulations.
- Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation.
- Responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance, and staff motivation. Achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. Provides leadership, training, and supervision; delegates day-to-day operations to the Operations Officer or other branch personnel. Achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. Provides leadership, training, and supervision; delegates day-to-day operations to the Operations Officer or other branch personnel.
Sr. Branch Operations Specialist, 07/2021 to 07/23
Pacific Western Bank
07.2021 - 07.2023
- Enhanced branch efficiency by streamlining operations and implementing new processes.
- Reduced operational errors through diligent monitoring, reporting, and addressing of issues.
- Increased customer satisfaction by providing excellent service and promptly resolving any concerns.
- Managed daily branch activities to ensure smooth operations and compliance with regulations.
- Supported branch growth by identifying opportunities for improvement and implementing necessary changes.
- Coordinated staff training to foster a knowledgeable and skilled workforce, leading to increased productivity.
- Maintained accurate records of branch transactions, ensuring regulatory compliance and audit readiness at all times.
- Implemented risk management strategies to minimize potential losses from operational risks.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career growth opportunities.
- Developed strong working relationships with colleagues and partners.
- Participated in sales call activities directed by Branch Manager.
- Monitored branch work for completion and compliance.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on new accounts opening, customer service policies and procedures.
- Perform daily and monthly audits and certification.
- Have an advanced knowledge of and be a back-up to the new accounts positions. This requires handling all facets of new accounts, including opening accounts, superseding accounts and research projects.
- Provide teller supervision by monitoring performance relative to losses, differences and referrals. When appropriate, assists with coaching for improved performance.
- create a positive team environment in the banking center by modeling excellent customer service, and assist tellers by using in-depth policy and procedure knowledge to handle more complex transactions and issues.
- perform other duties as assigned.
- EIM's ans Non Post.
- Notary
- Process Wires
- NSF/ deficit balance processing.
- Respond to emails from back office regarding large items, teller corrections, etc.
- Identify customer need and refer financial products and services .
- Approve customer and bank transactions within established limits .
- Daily reports.
Universal Banker
Mechanics Bank
11.2017 - 07.2021
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Keeps a clean, organized work area and a professional appearance. Completes required compliance training in a timely manner. Participates in branch, Region, and Bank campaigns.
- Reviews client transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking clients. Prevents clients from becoming victims of fraud. Refer customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
- Performs routine teller transactions, new account transactions and works directly with clients. Responsible for maintaining and balancing a cash supply for transactions performed
- Receives consumer loan applications and reviews loan packages for required documentation. Processes simple consumer loan packages and refers complex applications to qualified employees in the branch.
- Represents the Bank and its products and services with pride and enthusiasm. Utilizes sales techniques to uncover customer needs and match to bank's products and services.
- Assists in branch call efforts by reviewing, updating and calling prospect lists regularly. Provides additional information to customers regarding bank's special promotions.
Education
Associates Degree in French Law
University Rabat M VISpeaks 7 Different Languages, Translator
Free Lancer, Internationally.
Certificates- Business Administrative Assistant
Skills
- Business Development
- Data Analysis
- Decision Making
- Team Leadership
- Problem Solving
- Sales Forecasting
- Time Management
- Client Relationship Management
- Risk Assessment
- Branch Operations
- Customer Service Focused
- Business Growth Initiatives
Timeline
Financial Service Manager
Mechanics Bank
07.2023 - Current
Sr. Branch Operations Specialist, 07/2021 to 07/23
Pacific Western Bank
07.2021 - 07.2023
Universal Banker
Mechanics Bank
11.2017 - 07.2021
Associates Degree in French Law
Speaks 7 Different Languages, Translator
Free Lancer, Internationally.
Certificates- Business Administrative Assistant