ASSIATU SANNOH
Bear,DE
Summary
Dedicated professional with over 20 years in Customer and Human Service. Proven ability to manage complex assignments and consistently meet deadlines. Delivers exceptional performance across various projects.
Overview
22
22
years of professional experience
Work History
Sr. Coordinator (High priority/HPX)
Capital One Bank N.A
Wilmington, DE
07.2020 - Current
- Guide associates as bank manager, ensuring compliance with regulations and managing risk events.
- Protect customer and bank assets by verifying transactions, including checks and external accounts.
- Handle complex calls requiring advanced problem-solving skills, addressing complaints and fraud disputes.
- Resolve customer complaints using specific resources and de-escalation techniques.
- Document tier two cases, digital issues, and fraud incidents as needed.
- Process wire requests, including sending and receiving wires, research, and disputes.
- Support customers with account maintenance, product changes, and features.
Customer Service Agent
Williams Sonoma
11.2019 - 07.2020
- Customer Service Agent for Williams Sonoma, Pottery Barn, West Elm, and Mark & Graham regarding orders.
- Negotiate with customers to resolve inquiries about product and delivery.
- Provide product details, suggest alternatives for out-of-stock items, and place orders.
- Check inventory, process returns, and issue replacements or credits for defects.
Marketing Representative
Restoration Angels Adult day Center
Lawrenceville, GA
05.2019 - 06.2020
- Develop advertisement strategies and recruit customers as Marketing Representative.
- Conduct business meetings to promote company services.
- Assist potential customers with enrollment applications and documentation.
- Maintain communication with management and client agencies through documentation and meetings.
Residential Support Specialist
Horizon House Inc.
West Chester, PA
09.2017 - 02.2019
- Managed caseload in Chester County Behavioral Health Supported Housing program.
- Facilitated consumers' transition to independent housing with subsidies.
- Coached consumers on daily living skills, budgeting, and community resource use.
- Collaborated with Chester County Mental Health Agencies on service plans and data tracking.
Recovery Specialist
Holcomb Behavioral Health Systems
West Chester, PA
01.2016 - 02.2019
- Case Worker in Holcomb’s CRR program.
- Delivered care management to consumers transitioning to independent housing.
- Managed resources, provided life skills training, and employment coaching through collaborative service plans.
- Maintained accurate records of billable services, supervised staff as assigned, and provided 24-hour on-call coverage.
Staff Counselor
Woods Inc.
Langhorne, PA
07.2009 - 01.2016
- Counseled disabled children and adolescents with exceptional challenges.
- Executed crisis stabilization and behavior management per policies.
- Collaborated with treatment team on individual service plans.
- Oversaw daily living activities including hygiene, recreation, and skills training.
Companion
Surrey Services for Senior’s
Berwyn, PA
05.2005 - 11.2013
- Delivered companionship and in-home care for elderly adults living independently.
- Offered homemaking and personal care for elderly disabled adults and recovery patients.
- Administered medications, prepared meals, maintained light housekeeping, drove clients to appointments.
- Engaged elders in social activities at home or in the community.
Lead Teacher
Beautiful Beginning Inc.
Wayne, PA
08.2007 - 08.2009
- Led Early Childhood Education Center as Lead Teacher.
- Developed and executed interactive goals and curriculums.
- Supervised children in developmentally appropriate, safe environments.
- Managed staffing schedules, conducted interviews, and engaged with parents.
Direct Support Professional
Devereux Whitlock Foundation
08.2007 - 08.2009
- Delivered direct care to adults with intellectual disabilities in residential settings.
- Supervised disabled adults in residences and communities to ensure safety.
- Administered personal care, assisted with mobility, managed medications, and provided transportation for errands.
Residential Counselor-Workshop Aide
Melmark Inc.
Berwyn, PA
02.2004 - 08.2007
- Counseled adults and children with mental disabilities in residential and workshop settings.
- Administered personal care and medication for disabled clients in facilities.
- Coached clients on service goals in workshops and educational classrooms.
- Executed crisis intervention protocols and documented client progress.
Education
AA - Education
Delaware County Community College
Media, PA01.2011
Skills
- Customer Service, fraud
- Digital troubleshooting, data entry
- Money transfers, Wires
- Coaching, Counseling, Management
- Excalations, Crisis management
- Housing development, training
- Documentation, Case filing
- Citrics, vessel, pinpoint
- RA viewer, Pieweb sage, outlook
- Staff Developent, teaching
- Order Management Systems
- Cold and warm transfer
- Inbound and oitbound calling
- Spreadsheet and database Creation
- PowerPoint, Microsoft Office, excel
- Scheduling, Billable, Recruitment
- Marketing, team building, supervisory
- Electronic Health Records, rehabilitation
- Administrative and office Management
- Complex Problem Solving, recovery
Timeline
Sr. Coordinator (High priority/HPX)
Capital One Bank N.A
07.2020 - Current
Customer Service Agent
Williams Sonoma
11.2019 - 07.2020
Marketing Representative
Restoration Angels Adult day Center
05.2019 - 06.2020
Residential Support Specialist
Horizon House Inc.
09.2017 - 02.2019
Recovery Specialist
Holcomb Behavioral Health Systems
01.2016 - 02.2019
Staff Counselor
Woods Inc.
07.2009 - 01.2016
Lead Teacher
Beautiful Beginning Inc.
08.2007 - 08.2009
Direct Support Professional
Devereux Whitlock Foundation
08.2007 - 08.2009
Companion
Surrey Services for Senior’s
05.2005 - 11.2013
Residential Counselor-Workshop Aide
Melmark Inc.
02.2004 - 08.2007
AA - Education
Delaware County Community College