Assimy Kebe
Atlanta,GA
Summary
hello , My name is Assimy Kebe, I am 27 years of age , I have experience in many departments , security , customer service , front desk, answering the telephone , writing incident reports, operating A two way radio, resolving conflict , supervising a staff of 10 people or more , and also much more . I also have very good computer skills in dealing with word microsoft , excel, powerpoint and etc, I have very good listening and communication skills , I am also very good in multitasking , I am also a great leader and team player and i am always willing to learn new things/ assignments along the way in the workplace also i am very big on attendance along with communication and keeping a clean and organized work environment . I am also a trustworthy and very honest person ,
Overview
9
9
years of professional experience
Work History
Front Desk Concierge
Allied Universal Security Services
03.2023 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Security Supervisor
Allied Universal Security
08.2019 - 10.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Collaborated with management to develop security policies and procedures.
Front Office Assistant
Atlanta Public Schools
08.2018 - 05.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Courtesy Clerk
Kroger Co, Inc
07.2016 - 04.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
Academics
South Atlanta High School
Atlanta Ga05-2016
Skills
- Team player attitude
- Conflict resolution
- Exceptional communication
- Transportation coordination
- Strong multitasking
- Guest relations
- Customer service
- Concierge services
- Training and mentoring
- Microsoft office
- Hospitality services
- Mail and packages
- Administrative support
- Time management
- Oral and written communications
- Front office support
- Office management
- Listening skills
- Administrative skills
- Guest accommodations
- Problem-solving skills
- Hospitality service expertise
- Safety and security procedures
- Word processing
- Effective planning
- Guest services
Timeline
Front Desk Concierge
Allied Universal Security Services
03.2023 - Current
Security Supervisor
Allied Universal Security
08.2019 - 10.2022
Front Office Assistant
Atlanta Public Schools
08.2018 - 05.2019
Courtesy Clerk
Kroger Co, Inc
07.2016 - 04.2018
Academics
South Atlanta High School
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