Assma Ali
Harrisonburg,VA
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Leader
Lakeside Books Company
07.2023 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Cashier Team Lead
The Home Depot
12.2021 - 04.2023
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered consistent and dedicated service through front-end customer engagement.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Walmart
01.2023 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Pharmacy Technician In Training
Walmart
08.2020 - 02.2021
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Cashier
Big Lots
06.2017 - 08.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
Master of Arts - Applied Psychology
Liberty University
Lynchburg, VA08.2024
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA05.2024
Skills
- Cash handling
- Cashiering
- Microsoft Word
- Microsoft Powerpoint
- Sales
- Microsoft Office
- Flexible Schedule
- Online Order Picking
- Adaptability and Dependability
Customer Service
Team Leadership
Cash Handling
Positive Attitude
Punctual and Reliable
Team Management
Cash Register Operation
Cash handling expertise
Store Opening and Closing
Money Handling
Cashier training
Heavy Lifting
New Hire Training
Coaching and Mentoring
Opening and closing procedures
Motivational Skills
Workflow Coordination
Transaction Management
Cash Drawer Reconciliation
Merchandise Stocking
Manager support
POS Systems
Policy Enforcement
Loss Prevention
POS System
POS System proficiency
POS System Operation
Safety rules
Cycle Counts
Certification
I have my bachelors degree in criminal Justice.
Languages
Arabic
Native or Bilingual
Timeline
Crew Leader
Lakeside Books Company
07.2023 - Current
Cashier
Walmart
01.2023 - 03.2023
Cashier Team Lead
The Home Depot
12.2021 - 04.2023
Pharmacy Technician In Training
Walmart
08.2020 - 02.2021
Cashier
Big Lots
06.2017 - 08.2018
Master of Arts - Applied Psychology
Liberty University
Bachelor of Science - Criminal Justice
Liberty University