Asso Kouassi
Mount Prospect,IL
Summary
Dynamic Export Customer Service Representative with Mediterranean Shipping Co, skilled in international trade and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Demonstrated strong negotiation skills and attention to detail, ensuring accurate tracking of shipments and timely responses to inquiries. Adaptable and calm under pressure, committed to delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Export Customer Service Representative
Mediterranean Shipping Co
Chicago, IL
04.2021 - Current
- Provided support for customer inquiries and issues regarding shipments.
- Managed communications efficiently through timely response to phone calls and emails.
- Maintained high standards of customer service.
- Supported customers with booking questions, container releases, rates.
- Maintained accurate tracking of booking and rates folders for timely replies.
- Collaborated with various departments to enhance customer service.
- Utilized internal tools to provide customer support.
Cashier and Food Worker
SODEXO at Minnesota State University, Mankato
Mankato, MN
09.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor - International Business
Minnesota State University, Mankato
Mankato, MN12.2020
Skills
- Strong negotiation skills
- Empathy and patience
- Freight forwarding experience
- Data entry proficiency
- Teamwork
- International trade
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
Languages
French
Native or Bilingual
Timeline
Export Customer Service Representative
Mediterranean Shipping Co
04.2021 - Current
Cashier and Food Worker
SODEXO at Minnesota State University, Mankato
09.2019 - 12.2020
Bachelor - International Business
Minnesota State University, Mankato