Assunta Warde
Panama City Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Tabel Game Dealer / Supervisor
Ceaser Entertainment
08.2018 - 09.2023
- Organized and controlled Number blackjack and poker tournaments every month.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Loss Prevention Manager
Bonton Younkers
01.2011 - 08.2018
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Performed thorough cash audits and deposit investigations.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Observed video surveillance systems for prompt emergency response.
- Developed and launched a loss-prevention program.
- Completed incident reports and activity logs for accurate, current records.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Trained all new executives and asset protection personnel.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Conducted daily store walk-throughs to identify potential security risks.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Loss Prevention Associate
Von Maur
07.2008 - 01.2011
- Consulted with store managers on bases to perform loss investigations.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Utilized various hand and power tools to secure premises and increase protection.
Education
Peter Schmitt
Germany 07.1987
Skills
- Financial Controls
- Critical Thinking
- Change Orders
- Time Management
- Complex Problem-Solving
- Active Learning
- Credit Card Transaction Processing
Languages
German
Professional Working
Italian
Limited Working
English
Professional Working
Timeline
Tabel Game Dealer / Supervisor
Ceaser Entertainment
08.2018 - 09.2023
Loss Prevention Manager
Bonton Younkers
01.2011 - 08.2018
Loss Prevention Associate
Von Maur
07.2008 - 01.2011
Peter Schmitt
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