Assyria Reyna
Houston,TX
Summary
Graduated tdcj academy in 2014
TDLR number 721892 ex 2/26/2027
Osha 30 construction safety and health
Tmf 11
Overview
1
1
Certification
16
16
years of professional experience
Work History
Fire Alarm Technician
Wilson Fire Equipment
Houston, Tx
10.2025 - Current
- Terminate
- Installed, tested and maintained fire alarm systems according to NFPA standards.
- Installed and ran wiring for fire alarm systems.
- Installed smoke detectors, heat detectors, pull stations, and other related devices.
- Monitoring, servicing, inspect, and maintain systems
- Supervised monitoring panel operations for fire alarm systems.
- Conducted routine inspections of fire alarm systems for compliance with safety regulations.
- Assessed and established proper detector spacing for optimal performance.
- Performed troubleshooting to identify and resolve system issues.
- Pre testing, fire marshal testing
- Collaborated with team members to complete projects within tight deadlines.
- Installing fire equipment
Monitoring Officer
Geo Group
Houston, Texas
03.2024 - 09.2025
- Monitored security cameras and alarms to maintain safe environment.
- Monitored security cameras and alarms to maintain safe a safe environment.
- Conducted thorough inspections of bags, packages, vehicles entering premises.
- Provided training to new security personnel on proper monitoring techniques and protocols.
- Utilized communication tools such as radios, phones, or intercom systems to report incidents.
- Participated in emergency drills, helping to evaluate response plans' effectiveness.
- Met monitoring objectives by following checklists and internal policies for different situations.
- Patrolled assigned areas to assess facility security and verify offender counts.
- Collaborated with law enforcement agencies during investigations and emergencies.
- Minimized the spread of germs with thorough cleaning and sanitizing.
- Coordinated with outside agencies such as police departments or probation offices regarding inmate transfers or information sharing.
- Escorted inmates to appointments to and from court appearances, appointments, or other locations as necessary.
- Collaborated with fellow officers to maintain order and safety within facility.
- Conducted regular inspections of building facilities and grounds.
- Collaborated with fellow officers to maintain order and safety within the facility.
- Stayed current on safety standards and evacuation plans in case of emergencies.
- Minimized spread of germs with thorough cleaning and sanitizing.
- Kept maintenance work orders and complaint forms orderly and current.
- Oversaw daily operations of residential properties.
- Monitored security conditions, including checking locks and maintaining safe parking areas.
- Responded to resident complaints and resolved issues promptly.
Customer Service Representative
Exclusive furniture
07.2022 - 09.2023
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
- Provided accurate information about products and services to customers.
- Answered phones, emails, and addressed inquiries from clients.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Managed difficult customer situations with professionalism and empathy.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Processed orders, prepared correspondences, and completed required documentation.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Collaborated with other departments, such as sales and customer service, to ensure efficient loan processing.
- Managed financially-sound credit approval process with clear and consistent application of loan policies.
- Approved or rejected loan requests based on creditworthiness assessments.
- Maintained records of loans and credit transactions in compliance with regulations.
- Assisted clients in understanding their credit scores and how it affects their ability to obtain financing.
- Ensured compliance with import/export regulations by staying current on customs requirements and documentation procedures.
- Monitored shipment progress, identified potential delays, and implemented solutions to maintain on-time deliveries.
- Coordinated shipment schedules with carriers and customers to ensure timely deliveries.
- Resolved discrepancies between purchase orders, invoices, and receiving documents in timely manner.
- Maintained accurate records of all incoming and outgoing shipments using inventory management software or systems.
- Collaborated with sales teams to provide accurate lead times and manage customer expectations during order fulfillment process.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
Correctional Officer
Texas Department of Criminal Justice
11.2014 - 04.2022
- Monitored video surveillance systems regularly to identify suspicious activity or potential threats within facility.
- Detected and removed contraband with unscheduled cell inspections.
- Conducted headcounts of inmates to maintain facility security and order.
- Conducted intake interviews with new prisoners to gather necessary information on criminal history, medical needs, and personal circumstances.
- Collaborated with fellow officers to develop strategies for maintaining safe environment within facility.
- Escorted high-risk offenders during transportations while ensuring public safety at all times.
- Escorted inmates to and from visiting room, dining room and outside facilities.
- Patrolled assigned areas within correctional facility to prevent rule violations and potential conflicts among inmates.
- Fulfilled tower surveillance duty and continuously monitored grounds for potential security breaches.
- Responded to emergency situations quickly and efficiently to ensure safety for staff and inmates.
- Built and maintained trust-based working relationships with inmates, supervisors and coworkers.
- Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions.
- Patrolled assigned areas to assess facility security and verify offender counts.
- Participated in ongoing training sessions covering topics such as first aid procedures, self-defense tactics, crisis intervention techniques, and cultural sensitivity.
- Provided rehabilitative influence on inmates through leadership and attentive interaction.
- Oversaw inmate meal service, hygiene needs, and daily activities of inmate housing units.
- Performed thorough cell searches to locate contraband items such as drugs or weapons.
- Used and maintained keys, two-way radios and equipment, reporting faults or issues promptly.
- Operated control room equipment such as intercoms, alarms, lighting systems, door controls.
- Supervised offender work details carrying out institutional grounds maintenance.
- Worked maintenance crews, worked on plumbing, electrical, and structural.
- Maintenance sally port door motors, rewiring, to ensure doors locking mechanism works properly.
- Supervised inmate activities, including work assignments, meal times, and recreational sessions.
- Upheld safety, security and discipline by enforcing facility rules and regulations.
- Escorted inmates between cells, courtrooms, medical facilities, or other locations as needed.
- Kept prisoners engaged through recreational activities and work assignments.
- Helped investigate crimes occurring within facilities.
- De-escalated disturbances with verbal and physical response strategies.
- Guarded ingress and egress points to prevent inmate escape.
- Executed evacuation procedures during fire and safety drills.
- Verified prisoner numbers through headcounts and roll calls.
Production Line Worker
Goodman
09.2016 - 10.2017
- Operated machinery and equipment efficiently to to build a/c and heater systems for goodman
- Conducted quality checks to ensure low voltage equipment was installed properly.
- Trained new employees on safety protocols and operational procedures.
- Maintained a clean and organized work environment, adhering to safety regulations at all times.
- Demonstrated attention to detail in troubleshooting and resolving issues quickly.
- Utilized mechanical aptitude in assembly, fabrication, and maintenance tasks.
- electrical experience with high and low voltage machines, able to work with electrical diagrams
- Installed circuit boards, relays, switches, and component wiring
Pizza Hut
02.2011 - 06.2013
- CSR
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Answered customer calls promptly to avoid long wait times on hold
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Educated customers about promotions to increase sales
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
Education
Diploma -
John H Reagan
Houston, TexasSkills
- NFPA compliance
- Fire safety inspections
- Emergency Response
- Firearm operations trained
- Low-voltage systems
- Pulling wire
- Electrical testing
- Circuit testing
- Blueprint reading
- Conduit bending
- Power tool operation
- Hand and power tools
- Criminal law knowledge
- Search and seizure procedure
- Crisis intervention training
- Suicide Prevention training
- Self-defense techniques
- Segregation unit specialist
- Team-oriented
- Conflict resolution skills
- Relationship building and management
- Strong interpersonal skills
- File and records management
- Time management
Certification
- Texas Department of Criminal Justice Correctional certification, 2014, Beeville, Texas
- Private security firearm certification, 2020, Houston, Texas
- Osha 30 construction safety and health
- TDLR apprentice electrician # 721892
- Tmf 11
Timeline
Fire Alarm Technician
Wilson Fire Equipment
10.2025 - Current
Monitoring Officer
Geo Group
03.2024 - 09.2025
Customer Service Representative
Exclusive furniture
07.2022 - 09.2023
Production Line Worker
Goodman
09.2016 - 10.2017
Correctional Officer
Texas Department of Criminal Justice
11.2014 - 04.2022
Pizza Hut
02.2011 - 06.2013
Diploma -
John H Reagan