Asta Smitt-Jeppesen
Irvine,CA
Summary
Results-driven professional with a strong focus on data management and operational efficiency. Led digital transitions and established robust customer support systems, enhancing user engagement and compliance. Created comprehensive technical documentation and training materials, translating complex concepts into actionable insights.
Overview
5
5
years of professional experience
Work History
Product Marketing and AI Automation Intern
Aurality, Inc.
Herndon, VA
06.2026 - 09.2026
- Designed and developed an AI-powered customer support assistant using Zoho CRM and Zia Agent, building custom tools, configuring knowledge retrieval workflows, and integrating documentation into an intelligent support experience.
- Conducted iterative testing and refinement of AI support agent, evaluating performance and validating responses to ensure readiness for sandbox deployment and production release.
- Established Aurality's customer support and knowledge management ecosystem, designing structure, standards, and workflows that enhanced user support and streamlined documentation processes.
- Authored the company's technical documentation library—including training guides, quick-start guides, FAQs, and support articles—and created standardized templates for all future documents, videos, and instructional materials.
- Collaborated with engineering and product teams to translate complex medical device workflows into educational content, technical illustrations, and multimedia training resources that improved user understanding.
- Established company-wide documentation and branding standards by creating reusable templates, style guidelines, and production workflows that scaled future content development.
AI Architecture and Automation Intern
JPI Healthcare
Islip, New York
06.2026 - 09.2026
- Architected Sylvia, an internal AI accounting assistant, tailoring workflows and knowledge bases to streamline department-specific accounting processes.
- Designed and deployed secure multi-agent AI systems integrating enterprise platforms through APIs, webhooks, and workflow automations.
- Implemented permission-based access controls, secure data handling, and human-in-the-loop oversight for confidential AI-assisted workflows.
- Evaluated business processes and emerging AI technologies to identify and implement automation opportunities that improved operational efficiency.
- Collaborated with the CTO and accounting stakeholders to develop AI solutions aligned with organizational workflows, policies, and business objectives.
Projecct Assistant
Sprint365
Copenhagen, Denmark
06.2025 - 09.2025
- Established comprehensive internal knowledge base through training videos and step-by-step guides for Microsoft Dynamics 365 CRM/ERP workflows.
- Produced standardized instructional content for CRM onboarding, streamlining training for employees across organizations.
- Collaborated with team members to convert complex software workflows into user-friendly documentation and visual tutorials.
- Created and maintained business process documentation in Gluu, enhancing workflow transparency and knowledge sharing.
- Leveraged AI-assisted writing tools to design standardized master templates and documentation frameworks, ensuring consistency and scalability in enterprise training resources.
Intern
Dilworth Paxson LLP.
Philadelphia, PA
03.2024 - 04.2024
- Attended client and internal meetings to understand legal frameworks, deal structuring, and transactional workflows, enhancing legal knowledge and support.
- Drafted inquiries to corporate clients regarding minute books, communicated firm’s record retention policy, and established 90-day response period for compliance.
- Played a key role in the firm's transition to a digital record-keeping system by reviewing and identifying outdated minute books, assessing whether client relationships were still active, and initiating outreach for record retention or disposal.
- Assisted in managing a spreadsheet tracking 400,000 files, systematically identifying and permanently removing thousands of outdated or redundant records that had either been digitized or were no longer in use.
- Organized legal documents in filing systems and databases, ensuring easy access and retrieval for legal teams.
Intern
U.S. House of Representatives, Rep. Debbie Lesko
Washington, DC
03.2023 - 04.2023
- Led informative and engaging tours of the U.S. Capitol for constituents, providing historical and legislative insights.
- Responded to constituent inquiries via phone, email, and written correspondence, ensuring timely and accurate communication.
- Logged inquiries and tracked case progress in the office’s constituent management system, escalating issues to appropriate staff for resolution.
- Monitored, compiled, and summarized key news updates from local, regional, national, and international sources to inform the representatives and staffon critical developments and policy issues.
Intern
Special Olympics Virginia - Northern Virginia
Fairfax, VA
03.2022 - 04.2022
- Coordinated planning and execution of virtual and in-person events, enhancing participant engagement.
- Produced engaging content for social media platforms to increase audience interaction.
- Developed print materials including brochures, flyers, and posters to support marketing campaigns.
- Generated graphical illustrations using software applications like Adobe Photoshop and Illustrator.
Education
Master of Arts - History
University of California, Irvine
Irvine, CA06-2028
Skills
- AI integration
- Customer support
- CRM proficiency
- Technical writing
- Workflow optimization
- Project management
- Data analysis
- Market research
- Visual content creation
- Product positioning
- Microsoft office
- Research documentation
Languages
- English
- Portuguese
- Spanish
References
References available upon request.
Timeline
Product Marketing and AI Automation Intern
Aurality, Inc.
06.2026 - 09.2026
AI Architecture and Automation Intern
JPI Healthcare
06.2026 - 09.2026
Projecct Assistant
Sprint365
06.2025 - 09.2025
Intern
Dilworth Paxson LLP.
03.2024 - 04.2024
Intern
U.S. House of Representatives, Rep. Debbie Lesko
03.2023 - 04.2023
Intern
Special Olympics Virginia - Northern Virginia
03.2022 - 04.2022
Master of Arts - History
University of California, Irvine