AStar Thorns
Houston,USA
Summary
Highly-motivated employee with patient service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience. Patient-focused healthcare worker equipped with administrative and customer service expertise. Independently helps keep healthcare services proceeding smoothly by coordinating communications, referrals and scheduling. Talented in finding balanced solutions and resolving conflicts with good judgement.
Overview
12
12
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center
07.2019 - Current
- Coordinate with patient and providers to schedule providers appointments, diagnostic testing, surgery, and treatments
- Greeting and checking patients in at kiosk Collecting co-payments and validates patient insurance and demographics Contact patients via phone, My-Chart, or mail to remind them about their appointments
- Responding to requests in timely manner while proactively communicating expectations
- Adapt to changing priorities and take on new responsibilities as directed by supervisors or managers Being paired with new employees to guide them during their initial days, all while offering practical advice, answer questions, and helping new employees navigate work environment.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Responsible for projects as assigned by Supervisor.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Responsible for attending and successfully completing educational courses as assigned by Supervisor.
Intern Lead Patient Service Coordinator
MD Anderson Cancer Center Hospital
01.2024 - 05.2024
- Schedule and manage adequate PSC staffing.
- Develop orientation plan for new Patient Service Coordinators.
- Supports mission of institution.
- Receives and reads order.
Lab Technician
Memorial Hermann Hospital System
02.2019 - 07.2019
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Collected specimens from patients for testing in laboratory setting.
- Followed strict safety protocols while handling hazardous materials in laboratory environment.
- Provided technical guidance and training to new lab technicians.
- Ordered supplies for laboratory as needed.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed clerical duties and tasks for clinic administration.
Phlebotomist
MD Anderson Cancer Center
07.2012 - 02.2019
- Professionally trained Phlebotomist with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Labeled blood vials with critical information like time of collection, date and patient name.
Education
Bachelor of Science -
University of Houston - Downtown
Houston, TX12.2024
Associate of Arts -
LONE STAR COLLEGE
Houston, Texas01.2020
Skills
- 13 years of Healthcare
- 10 years of customer service
- Reliable, Responsive, Accountable
- Answering phones, directing calls and taking messages
- Proficient in Microsoft: Word, Excel, Outlook and Internet Explorer
- Excellent oral and written communication skills
- Improve Patient Care
- Team with others
- Positive Patient Experiences
- Good Judgment/ Self Initiative
- Proactive/ Organized/ Multitasking
- Critical/ Independent Thinking
- Problem Solving
- Appointment Scheduling/Confirmation
- Training and Development
Timeline
Intern Lead Patient Service Coordinator
MD Anderson Cancer Center Hospital
01.2024 - 05.2024
Patient Services Coordinator
MD Anderson Cancer Center
07.2019 - Current
Lab Technician
Memorial Hermann Hospital System
02.2019 - 07.2019
Phlebotomist
MD Anderson Cancer Center
07.2012 - 02.2019
Bachelor of Science -
University of Houston - Downtown
Associate of Arts -
LONE STAR COLLEGE