Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
A’STARRA KNIGHTS
North Reading,MA
Summary
Overview
10
years of professional experience
Work History
CarGurus
Account Manager
04.2022 - 06.2023
Job overview
- Onboarded new clients and ensured the success of their accounts
- Worked with account executives to upsell existing clients.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
Phreesia
Account Executive
07.2021 - 12.2021
Job overview
- Worked in the Athena sales market hosting demonstrations for prospective clients -Coached and helped train SDR team -Exceeded monthly goal of 35% win rate (actual win rate 60%) -Exceeded monthly goal of 3 deals signed at 24k each
- Created and executed account strategies to translate organizational goals into client activities.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Prepared additional quotes for current clients to upsell products and services.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Attended networking events to build relationships and identify sales opportunities.
- Met and exceeded service level goals to achieve standards and expectations.
- Managed sales cycle to maintain solid customer base.
Aqua Security Software
Account Executive
01.2021 - 05.2021
Job overview
- Prospected for new cold commercial business in the California region
- Worked with my SDR team to host introduction meetings for new business
- Maintained healthy relationships with current customers ensuring for renewals and up sells
- Daily outreach goal of 80+ dials per day -Helped train and mentor new and existing SDRs on product line
- Scheduled a minimum of two cold meetings with new business per week
- Surpassed quarterly goal of 90k in first quarter in new role (200k achieved) -Tools used include Salesforce, Outreach, LinkedIn, LinkedIn sales navigator, Seamless.ai, ZoomInfo
- Collaborated with internal teams to develop account strategy.
- Serviced accounts and proposed new products and services to maximize revenue.
- Trained clients on product features and updates to secure buy-in.
- Executed successful sales strategies to convert leads into customers.
- Created and executed account strategies to translate organizational goals into client activities.
- Prepared additional quotes for current clients to upsell products and services.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Markforged
Business Development Representative
01.2019 - 10.2019
Job overview
- Outreach to inbound leads and chat requests -Hosted in person workshops for current and new customers teaching how to utilize our 3D printing machines -Leveraged Salesforce to ensure proper account hygiene.
Aqua Security Software
Sales Development Representative
11.2019 - 01.2021
Job overview
- Scheduled meetings for both my commercial and enterprise account executives
- Daily outreach goal of 100+ dials per day
- Set most cold meetings for SDR team (100 in one year)
- Connected with inbound leads and inbound chat requests.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
- Participated in trade shows and other promotional events to build brand awareness and generate leads.
- Achieved and exceeded monthly and annual sales targets.
- Designed customer retention strategies to reduce customer attrition.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved or exceeded company-defined sales quotas.
- Built diverse and consistent sales portfolio.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Microsoft
Product Advisor
07.2017 - 12.2017
Job overview
- Traveled monthly to New Jersey to meet with stakeholders and,
- Strategized ways to recruit women into the wireless channel
- Participated in career building classes and seminars.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers with product needs and introduced new store offerings.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Verizon Wireless
Solutions Manager
03.2016 - 12.2017
Job overview
- Managed store of 15 employees (coordinated schedules ensured store was hitting daily and monthly goals) -Trained new and existing employees on new devices and services offered
- Followed up with customers once feedback was provided on store experience
- Opened and closed store following safety protocols.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Solutions Specialist
11.2014 - 03.2016
Job overview
- Worked with customers in store to upgrade devices and add new solutions
- Troubleshooted customers devices and offered solutions to their problems and inquiries
- Hosted in store workshops
- Surpassed monthly quota (average attainment 150%)
- Member of Verizon’s women’s club women of wireless
The Greater Boston Food Bank
Sorter
08.2013 - 11.2014
Job overview
- Horizons for homeless children
- Play space lead
Education
North Shore Community CollegeDanvers, MA
GED
09.2013
University Overview
Skills
- A’Starra has over 10 years in sales experience After working at both Microsoft and Verizon Wireless A’Starra was recruited to work for inside sales She brings managerial experience as well as a passion for customer experience and team building When she is not working she enjoys spending as much time outdoors as possible with her 4 year old daughter
- Sales Tactics
- Revenue Growth
- Cold Calling Skills
- Customer Rapport
- Overcoming Objections
- Business Strategies
- Strategic Planning
- Customer Satisfaction
- Upselling
- Prospecting and Cold Calling
- CRM Software
- Time Management
- Researching Sales Leads
- Account Management
- Sales
- Serve Customers
- Excellent Communication Skills
- Goals and Performance
- Business Development
- Prioritizing Workflows
- Networking Skills
- Regional Accounts
- Salesforce Training
- Customer Relationship Management
- New Account Creation
- Compliance Requirements
- Client Rapport-Building
- Acquisition and Retention Strategies
- Acquiring New Customers
- Product and Service Sales
- Revenue Retention
- Strategic Account Planning
- Customer Service
- Client Relations
- Relationship Building
- Customer Relationships
- Goal-Oriented
- Sales Development
- Account development
- Client rapport
- Contract Negotiation
- Researched sales leads
Timeline
Account Manager
CarGurus
04.2022 - 06.2023
Account Executive
Phreesia
07.2021 - 12.2021
Account Executive
Aqua Security Software
01.2021 - 05.2021
Sales Development Representative
Aqua Security Software
11.2019 - 01.2021
Business Development Representative
Markforged
01.2019 - 10.2019
Product Advisor
Microsoft
07.2017 - 12.2017
Solutions Manager
Verizon Wireless
03.2016 - 12.2017
Solutions Specialist
11.2014 - 03.2016
Sorter
The Greater Boston Food Bank
08.2013 - 11.2014
North Shore Community College
GED
Similar Profiles
Sam PerrySam Perry
Director, Sales Operations at CarGurusDirector, Sales Operations at CarGurus
Kevin DeGloriaKevin DeGloria
Business Development Representative at CarGurusBusiness Development Representative at CarGurus
Shannon KelleherShannon Kelleher
Regional Sales Director at CarGurusRegional Sales Director at CarGurus