Amanda St. Cyr
Greater Boston,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals. Demonstrated track record in driving growth by implementing innovative strategies. Skilled communicator, capable of building cross-functional teams towards shared objectives for sustainable revenue growth. Driven by a passion for continuous learning, professional development and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Director of Revenue Operations
Olympia Moving & Storage
Watertown, MA
12.2023 - Current
- Managed a team of 9 employees.
- Oversaw operations of the sales, customer service, operations, and accounting departments to ensure accurate billing processes.
- Directed staff in developing customer relationships and managing accounts receivable activities.
- Monitored daily performance metrics to ensure targets were met.
- Conducted regular meetings with team members to review goals, objectives, and progress.
- Evaluated current processes and identified areas for improvement within the organization.
- Developed strategies for improving efficiency of billing processes across departments.
- Collaborated with senior leadership on strategic initiatives that impacted overall revenues.
- Created internal training materials related to best practices in revenue management.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Enhanced process to track resources and services rendered to determine profitability and expense to the company.
- Oversaw implementation of software conversion process.
Continuous Improvement Process Manager
Olympia Moving & Storage
Watertown, MA
12.2022 - 12.2023
- Assessed current systems and developed strategies for continuous improvement initiatives.
- Developed process improvement plans to streamline business operations and boost efficiency.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led training sessions for staff members on new processes or updates to existing ones.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Advised senior executives on best practices related to process optimization strategies.
- Collaborated with cross-functional teams to ensure smooth implementation of changes in the workflow.
Sales Executive
Olympia Moving & Storage
Watertown, MA
11.2021 - 01.2023
- Attended industry events and conferences to network and generate new business leads.
- Enhanced product knowledge through continuous learning and professional development activities.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Used excellent verbal and written skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Delivered sales presentations to high-level executives and decision-makers.
- Conducted on-site and virtual assessments to generate project proposals.
- Collaborated with internal teams, such as customer service, operations, marketing, and accounting, to ensure successful execution of projects.
- Responded promptly to inquiries from potential and existing customers.
- Built and maintained strong customer relationships to ensure high levels of customer satisfaction.
Relocation Account Manager
Olympia Moving & Storage
Watertown, MA
12.2019 - 11.2021
- Managed over $7.6M of commissionable revenue.
- Developed and maintained relationships with key accounts and clients to ensure customer satisfaction.
- Managed over 2,750 shippers and accounts.
- Responsible for managing our top-producing Luxury Relocation Consultants' accounts.
- Acted as a liaison between the customer and cross-functional internal teams.
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical support to customers when needed.
- Established project expectations and acted as the main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing solutions to issues.
- Onboarded and created training templates and procedures for new team members.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Assisted in web-based marketing efforts.
- Spearheaded systematic, written/verbal, and procedural updates for all external client communication systems in our Residential Division.
Education
Bachelor of Science - Business Administration and Psychology
University of Mary Washington
Fredericksburg, VA05-2019
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Process Improvement
- Team Management
- Revenue Optimization
- Public Speaking
- Training Leadership
- Problem Solving
Affiliations
- Youth Lacrosse Coach
- Special Olympics Volunteer
Accomplishments
- Pinnacle Award Recipient, 2023
References
References available upon request.
Timeline
Director of Revenue Operations
Olympia Moving & Storage
12.2023 - Current
Continuous Improvement Process Manager
Olympia Moving & Storage
12.2022 - 12.2023
Sales Executive
Olympia Moving & Storage
11.2021 - 01.2023
Relocation Account Manager
Olympia Moving & Storage
12.2019 - 11.2021
Bachelor of Science - Business Administration and Psychology
University of Mary Washington
Similar Profiles
Constantin Robert RataConstantin Robert Rata
Professional Mover at Olympia Moving & StorageProfessional Mover at Olympia Moving & Storage
Latisha BlackmonLatisha Blackmon
Accounts Receivable Manager at Olympia Moving & StorageAccounts Receivable Manager at Olympia Moving & Storage
Ronald AdkinsRonald Adkins
Warehouse Worker at Uhaul Moving And StorageWarehouse Worker at Uhaul Moving And Storage