Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aurther Steadman

Waco,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any customer service position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Call Center Representative

West At Home
01.2014 - 04.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Warehouse Production Worker

Jack Of All Trades Personnel Services
04.2016 - 02.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Checked packages and merchandise for damage and notified vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Technical Support Representative

S2G Ventures
07.2016 - 01.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to 50 + technical support needs a day.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded promptly to incoming sales leads and requests for technical support.

Customer Service Representative

ADP
08.2018 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.

Roadside Technician

Citywide Lockout LLc
12.2018 - Current
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Replaced tires
  • Deliver Fuel
  • Replaced batteries
  • Performed Jumpstart's
  • Retrieved Customer keys






Education

McLennan Community College
Waco, TX

High School Diploma -

C E Ellison High School
Killeen, TX
05.2005

Skills

  • Roadside Customer Service
  • Battery Jumpstarting
  • Lockout Assistance
  • Tire Changing
  • Fuel Delivery
  • Customer Relations
  • Problem-Solving
  • OSHA Compliance
  • Safety Awareness
  • Work Area Cleanliness
  • Expectations Management
  • Customer Service
  • Work Orders and Documentation
  • Ticket Writing
  • Quality Assurance
  • System Troubleshooting
  • Basic Mathematics
  • Willing to Learn

Timeline

Roadside Technician

Citywide Lockout LLc
12.2018 - Current

Customer Service Representative

ADP
08.2018 - 03.2019

Technical Support Representative

S2G Ventures
07.2016 - 01.2018

Warehouse Production Worker

Jack Of All Trades Personnel Services
04.2016 - 02.2018

Call Center Representative

West At Home
01.2014 - 04.2016

McLennan Community College

High School Diploma -

C E Ellison High School

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Aurther Steadman