Asten Chambers
Memphis,TN
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Walmart through empathetic resolution of complaints and effective communication. Excelled in data accuracy and inventory management at Covetrus and FedEx Supply Chain, respectively. Skilled in data entry and active listening, achieving significant improvements in service delivery and operational efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered at least 20 customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Covetrus
Data Entry Work
05.2022 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Dealt with at least a minimum of 30-40 calls.
Fedex Supply Chain
Inventory Clerk
02.2020 - 04.2021
- Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
- Reduced order lead times with streamlined procurement processes for increased customer satisfaction.
- Implemented robust vendor management systems to ensure timely delivery of goods and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Shipping out more than 100 orders in a day
Education
Certificate - Medical Office Professional
Concorde Career College
Memphis, TN08.2024
High School Diploma -
Central High School
Memphis, TN05.2019
Skills
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
- Paperwork Processing
- Data Entry
- Account updating
- Customer Service
- Quality Control
- Follow-up skills
- Active Listening
- Computer Proficiency
- Microsoft Outlook
- Problem Resolution
- Shipping procedures understanding
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
07.2023 - Current
Covetrus
Data Entry Work
05.2022 - 06.2023
Fedex Supply Chain
Inventory Clerk
02.2020 - 04.2021
Certificate - Medical Office Professional
Concorde Career College
High School Diploma -
Central High School