Aster Wosenu

Training Design & Delivery: Created and facilitated dynamic, learner-focused training programs that improved employee performance and aligned with organizational goals

Onboarding Excellence: Led comprehensive onboarding sessions for new hires, equipping them with the knowledge and skills necessary to succeed in their roles

Program Development: Designed and implemented skill-building workshops, leadership development courses, and team-building activities tailored to diverse audiences

Performance Coaching: Conducted one-on-one coaching sessions to address individual growth opportunities, resulting in measurable improvements in productivity and engagement

Data-Driven Insights: Analyzed training outcomes through metrics, surveys, and feedback to continuously enhance program effectiveness.

Collaboration & Stakeholder Engagement: Partnered with managers and leadership teams to identify learning gaps and develop targeted solutions

Change Management: Supported organizational change initiatives by equipping teams with the tools and training needed to adapt successfully

Innovation in Learning: Leveraged digital tools, simulations, and interactive content to create engaging learning experiences for in-person and virtual environments

Technical Troubleshooting: Diagnosed and resolved complex hardware and software issues for clients, ensuring minimal downtime and optimal performance.
• System Maintenance: Performed routine system updates, patches, and backups to safeguard data integrity and maintain system functionality.
• User Support: Delivered personalized assistance to clients via phone, email resolving technical inquiries with a 95% satisfaction rate.
• Network Support: Assisted with network connectivity issues, including Wi-Fi troubleshooting, VPN setup, and configurations.
• Documentation: Maintained accurate records of support tickets, resolutions, and IT assets, contributing to process improvement initiatives.
• Collaboration: Partnered with cross-functional teams to implement new technologies and streamline workflows, enhancing overall efficiency.

Resolved hardware, software, and network issues to ensure seamless technical operations.
• Configured and deployed devices while maintaining compliance with security standards.
• Provided end-user support through multiple channels, achieving a high satisfaction rate.
• Documented support tickets and contributed to process improvement initiatives.
• Assisted in implementing new technologies to enhance operational efficiency.