Astha Gyawali
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies such as Iterative, Agile, waterfall and hybrid model to identify gaps and make recommendations for process improvements. Expert in JIRA . Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Tata Consultancy Service for Google
02.2023 - 10.2023
- Collaborate with developers and product managers to communicate issues effectively and ensure timely resolution
- Perform 'bug triage services' in watchtower for errors in metadata assets reported by software testers
- Work closely with cross-functional teams to understand feature requirements and provide input on testability
- Document test cases, test results, and other relevant information to maintain a comprehensive testing repository
- Contribute to the creation of user guides and documentation related to QA processes
- Conduct performance testing to evaluate the responsiveness, stability, and scalability of the YouTube TV platform.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Examined events in application log management and monitoring tool to identify root causes for failures.
Desktop Support
Maven Consulting Group
07.2020 - 09.2022
- Operated Agentcis CRM to manage existing clients and potential client’s data
- Used JIRA to write and maintain requirements for finding, documenting, organizing, and tracking requirements
- Managed Microsoft Active Directory 2008 Windows Server
- Provide timely and effective technical support to end-users, resolving hardware and software issues through phone, email, and in-person communication
- Install, configure, and maintain desktop hardware, software, and peripherals to ensure optimal functionality
- Collaborate with cross-functional teams to implement system upgrades and deploy new technologies, ensuring seamless integration with existing systems
- Troubleshoot network connectivity issues, collaborating with network administrators to resolve issues promptly
- Document and maintain accurate records of hardware and software inventory, tracking equipment lifecycle and ensuring compliance with licensing agreements
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
IT Support
Zouki Group Of Company
03.2017 - 05.2020
- Train end-users on new technologies and software applications to enhance overall productivity
- Operated back office system to update inventories, product data and POS system
- Assisted in the migration of legacy systems to modern platforms, minimizing disruption to daily operations.
- Translated complex technical issues into digestible language for non-technical users.
- Learn our platform inside out, and be hands-on with the platform configuration
- Troubleshooting technical hardware issues that occur with payment and POS terminals
- Tracking platform bugs in Jira until they are resolved.
Technology Team Member
Officeworks, Alexandra
10.2016 - 05.2017
- Delivered fast, friendly and knowledgeable service for routine queries and service complaints
- Documented customer correspondence in SAP to track requests, problems and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Used collateral material and documents to share information about services, products and promotions
- Increased technology sales by identifying customer needs and presenting tailored solutions.
- Conducted product demonstrations, highlighting key features that met client requirements.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Designed and discussed products and services for SOHO as per the customers requirement.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
IT Project Management Internship
Intersective, NSW Global Scope
03.2016 - 06.2016
- Developed in depth knowledge of Project SDLC to understand the project performed in Agile model.
- Progressively operated Practera to track project efficiency and performance.
- Assisted with planning documents, develop and refine concepts to align strategies with stated project objectives to NSW Study, Department of Premier and Cabinet
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed project barriers and worked with teams to develop solutions.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Delivered the research outcome and solution to NSW department of Premier and Cabinets through presentation as a team leader.
Education
Professional Year Program - Information Technology
Performance Education Sydney, NSW
Sydney, Australia 06.2016
Bachelors of IT - Network Engineering -
Charles Sturt University Sydney, NSW
06.2015
Skills
- Framework Development
- Test Planning
- Web Platform Development
- Test Case Development
- Bug Tracking
- JIRA ticketing
- Technical Support
- Report Analysis
- SDLC understanding
- Defect Tracking and Reporting
- Documentation Skills
- Issue Resolution
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Full Professional
Timeline
Quality Assurance Analyst
Tata Consultancy Service for Google
02.2023 - 10.2023
Desktop Support
Maven Consulting Group
07.2020 - 09.2022
IT Support
Zouki Group Of Company
03.2017 - 05.2020
Technology Team Member
Officeworks, Alexandra
10.2016 - 05.2017
IT Project Management Internship
Intersective, NSW Global Scope
03.2016 - 06.2016
Professional Year Program - Information Technology
Performance Education Sydney, NSW
Bachelors of IT - Network Engineering -
Charles Sturt University Sydney, NSW
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