Accomplished Registered Nurse Case Manager with 12+ years of nursing experience dedicated to quality care of diverse patients. Skillful in communication with a background in a variety of nursing settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs, and responsible care planning. Maintain a strong reputation for achieving high levels of patient satisfaction, and experienced in patient and family education.
Overview
19
19
years of professional experience
Work History
Registered Nurse Case Manager
St. Vincent Hospital Indianapolis
12.2020 - Current
Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Advocated for patients' rights, facilitating access to necessary services and resources within the community.
Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.
Worked with suppliers and vendors on provision of medical equipment, items and services.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Health Services Administrator
Pendleton Correctional Facility
11.2019 - Current
Act as Director over all nurse, physician, vision, dental, mental health, and addiction recovery staff
Maintain relationship with contract company and Department of Corrections to provide care to 1900 inmates
Address all grievances by officers, offenders, and family members in a timely and appropriate manner
Act as resource on call to provide management in times of need
Work with HR team and talent acquisition to provide appropriate staffing ratios, and therefore fulfill contract obligations
Maintain schedules and time off requests, as well as payroll
Act as support to team, and worked to improve employee morale.
Regional Nurse Manager
Family Allergy And Asthma
11.2019 - 12.2020
Advocated for nurses' interests at the executive level, ensuring their needs were considered during policy development initiatives.
Established a culture of continuous improvement, fostering collaboration among nursing staff to share best practices.
Conducted frequent medical records reviews and audits to verify followed quality measures.
Upheld high standards for quality assurance by closely monitoring clinical indicators and implementing corrective actions when needed.
Improved patient services by resolving family and patient grievances and complaints.
Achieved cost savings through careful budget management, evaluating resource allocation to align with organizational priorities.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Ordered all pharmacy supplies and kept check on inventory levels.
Registered Nurse/Hospital Supervisor
St. Vincent Neighborhood Hospital
10.2017 - 11.2019
Act as Nurse Supervisor to two microhospital locations, while managing staff, schedules, and employee retention
Act as patient advocate and implement total patient care through independent nursing process as needed to medical/surgical level patients, as well as ED
Provide Case Management services as needed for appropriate navigation post-hospitalization
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Provide data gathering and policy development to maintain compliance in patient care and overall patient safety
Act as point of contact during surveys, and provide oversight of sites and equipment to maintain compliance
Oasis Admissions Nurse
Great Lakes Caring Home Health
06.2016 - 10.2017
Independent assessment and plan of care development for therapy and nursing need, with a home safety evaluation
Pre- and Post-Operative plan of care, specialized wound care including wound vac application and trouble shooting
Home infusions and peripheral access/IV therapy experience
Nutrition, disease process, medication and hospitalization prevention education provided
Trained staff nurses as well as supervisor to provide top-quality patient care
Acted as main point of contact during state survey and ride-alongs
COS-C certification obtained.
Cardiac Nurse
St. Vincent Hospital
01.2012 - 06.2016
Prep and Educate for OHS, VAD placement, and other procedures
Assist and care for patients post-operatively
Acted as patient advocate and implemented total patient care through independent nursing process to 3-6 critical cardiac patients per shift on a Progressive Care Unit
Assisted in research for policy development of heparin drips/blood draws
Maintained chest tube care and discontinuation
Educated patients on lifestyle modifications for better cardiovascular health, including nutrition, exercise, stress management techniques, and medication compliance.
Provided health education training for patients
Registered Nurse- Resource
Eskenazi Hospital
11.2013 - 08.2014
Delivered high-quality and compassionate treatment to local and low-income patient community
Sound, ethical and independent decision-making ability consistent with medical protocols
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Podiatric Medical Assistant/Office Manager
Achilles Podiatry
05.2005 - 09.2011
Managerial tasks included: daily huddles and updates
Budget monitoring and inventory upkeep
Assisted in transition from paper to EMR system
Patient satisfaction and quality assurance
Staff and patient scheduling
Clinical tasks included: Interviewed and assessed patients to obtain medical information, perform x-ray imaging, administer injectables, update charts, verify and prior-authorize insurance for surgeries, assist in surgeries including sterilization procedures, suturing, and foot casting