Astkhik Avagyan
Glendale,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Oaks Dental Center
04.2022 - 05.2025
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Assisted dentist during examinations by retracting patient's cheeks, tongue and suctioned saliva, debris
- Assisted with dental procedures, such as extractions, fillings, and crowns
- Laid out dental instruments and equipment before procedures.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Sales Representative Cashier
Tile Max Company
05.2022 - 03.2024
- Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets
- Ensured that the customer is satisfied and adequately taken care of while making a purchase
- Collaborated with marketing team to create promotional materials for products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Managed inventory levels by ordering sufficient stock for each account.
Lab Assistant
Med Science Center, Inc.
11.2019 - 11.2021
- Tested and analyze body fluid samples, like blood or tissue
- Recorded data from medical tests and add the results to medical records or databases
- Discussed the results and findings of lab tests and procedures with doctors
- Wore protective clothing and preventive gear to keep themselves safe and not contaminate samples
- Prepared catalogs and identify biological samples for storage or examination
- Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Maintained inventory and equipment and placed orders for laboratory supplies.
- Sanitized workstations and instruments to avoid cross-contamination.
- Recorded and reported test results accurately according to established procedures.
Booking Manager
SVH Travel agency
12.2016 - 10.2019
- Booked and sold air tickets/ travel packages
- Communicated with representatives of newspapers, magazines and other media
- Arranged payment details and manage any special agreements as part of the contract
- Performed administrative tasks related to invoicing, payments, refunds.
- Organized travel arrangements for speakers or other personnel attending events.
- Researched potential venues for booking based on customer requirements.
- Served as a liaison between vendors and clients during the duration of an event.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Managed calendars for multiple bookings, ensuring timely and accurate scheduling.
Logistic Manager
Export Zone Shipping Service
03.2013 - 11.2015
- Received orders and accepted orders from customers and reviewing them for accuracy
- Processed orders and prepared bills of lading, invoices, and other shipping documents
- Tracked and updated the status of outgoing shipments
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Implemented cost-saving measures such as route optimization for shipments.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
Education
Medical Assistant/ Pharmacy Technician -
UHCC
10.2023
Booking Air Ticket Management -
Aviation Business Academy
11.2007
Master’s Degree - Journalism
University named after Hrachya Acharyan
Armenia05.2000
High School -
No-57 High School
Yerevan, Armenia05.1993
Skills
- Multilingual Russian/Armenian/English
- Excellent customer service
- Microsoft Office Suite
- Able to work independently
- Team collaboration
- Analytical and problem-solving skills
- Excellent verbal and written communication
- Strong sense of responsibility
- Quick learner
- Positive attitude
- Time management
References
Available Upon Request.
Timeline
Sales Representative Cashier
Tile Max Company
05.2022 - 03.2024
Dental Assistant
Oaks Dental Center
04.2022 - 05.2025
Lab Assistant
Med Science Center, Inc.
11.2019 - 11.2021
Booking Manager
SVH Travel agency
12.2016 - 10.2019
Logistic Manager
Export Zone Shipping Service
03.2013 - 11.2015
Medical Assistant/ Pharmacy Technician -
UHCC
Booking Air Ticket Management -
Aviation Business Academy
Master’s Degree - Journalism
University named after Hrachya Acharyan
High School -
No-57 High School
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