Aston Smith
Austin,TX
Summary
Dynamic professional with extensive experience at Home Depot, specializing in customer service and inventory management. Achieved consistent success in surpassing credit card application targets while maintaining optimal product availability. Skilled in point-of-sale systems and logistics coordination, contributing to enhanced operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Leader
Home Depot
Lakeway, TX
02.2022 - Current
- Direct department operations with full ownership of inventory management and stock readiness to ensure consistent product availability and customer satisfaction
- Manage and fulfill online orders, maintaining accuracy and ensuring processing SLAs are consistently met.
- Lead department efforts in driving Home Depot credit card applications, exceeding corporate program goals.
- Champion customer service excellence, creating a positive in-store experience while ensuring merchandise is well-presented and accessible.
- Partnered with Regional Leadership to prepare the Kyle, TX store for National and Regional Leadership visits-spearheading initiatives in store readiness, inventory categorization, and product presentation, while maintaining performance standards at the Lakeway location.
Customer Service Representative
Home Depot
Lakeway, TX
07.2022 - 02.2024
- Serve as a Head Cashier, expertly handling POS transactions, cash management, and customer inquiries to ensure a seamless checkout experience.
- Consistently lead in Home Depot credit card applications, achieving the highest submission rate by effectively communicating benefits to customers.
- Process and fulfill online orders efficiently, ensuring accuracy and timely customer pickups.
- Provide cross-functional support as a Lot Loader, assisting customers with heavy merchandise and maintaining safety standards across all departments.
- Specialized experience in the Garden Center, offering product knowledge and assistance with plant care, seasonal inventory, and outdoor equipment.
- Assisted in annual inventory preparation by managing inventory levels, stock organization, and replenishment, ensuring accuracy and efficiency in stocking operations.
Customer Service Representative (Part-Time)
Target
Lakeway, TX
03.2022 - 07.2022
- Operated as a Cashier, efficiently processing transactions while delivering exceptional customer service.
- Managed store inventory, ensuring accurate stock levels and timely restocking of merchandise.
- Handled POS transactions and cash management, maintaining accuracy in cash handling and reconciling registers at shift end.
- Fulfilled curbside customer orders, ensuring prompt and accurate order preparation for seamless pickup.
- Maintained store hygiene and cleanliness standards, creating a safe and welcoming shopping environment.
- Oversaw daily shopping cart inventory, ensuring availability and proper organization for customer convenience.
Customer Service Representative (Part-Time)
Domino's
Lakeway, TX
05.2021 - 09.2021
- Managed phone orders and customer pickups
- Promoted and cross-sold additional products
- Coordinated delivery drivers
- Handled POS transactions and cash management
- Ensured store cleanliness and hygiene standards
Education
High School Graduate -
Lake Travis High School
Lakeway, TXSkills
- Customer service and communication
- Microsoft Office proficiency
- Point-of-sale systems
- Cash handling and checkout operations
- Order processing and fulfillment
- Logistics coordination
- Licensed elevator operator
- Inventory management
Affiliations
- Member of the Lake Travis High School Rugby Team
- Graduate of the Young Men's Service League
Hobbies and Interests
- Entrepreneurship
- Business
- World History
- Rugby
- Skiing
- Travelling
- Playing Guitar
Volunteer Experience
- Young Men's Service League, 01/01/15, 12/31/20, Baked and delivered food for the elderly., Assisted in preparing meals for the homeless in a food pantry., Delivered meals for food banks.
- National League of Junior Cotillion, 01/01/15, 12/31/18, Completed training in etiquette and interpersonal skills., Developed public speaking skills., Trained in formal dining room setup.
Awards And Licenses
- 5 Time Living Our Values (Homer) award winner, Customer Service
- Multiple Bravo (Senior Leadership Assigned) Award Recipient
Accomplishments
Home Depot Awards & Licences Earned
- 5 Time Living Our Values (Homer) award winner
- Customer Service
- Multiple Bravo (Senior Leadership Assigned) Award Recipient
Certification
- Forklift Reach Operator License
Timeline
Customer Service Representative
Home Depot
07.2022 - 02.2024
Customer Service Representative (Part-Time)
Target
03.2022 - 07.2022
Department Leader
Home Depot
02.2022 - Current
Customer Service Representative (Part-Time)
Domino's
05.2021 - 09.2021
High School Graduate -
Lake Travis High School