Hi, I’m
Aston Williams
Northglenn,CO
Summary
Experienced retail management professional with a career history built on strong interpersonal, planning, and problem-solving abilities. A driven leader and program manager with key abilities in marketing, merchandising, and sales planning. Currently seeking a Senior Leadership position with a growth-oriented company. Extensive experience as a knowledgeable Sales Manager with a proven track record in driving sales growth and cultivating lasting client relationships. Successfully led sales teams to meet and exceed targets, resulting in expanding market share and enhancing customer satisfaction. Utilizes strategic planning and effective communication to consistently drive team performance and ensure consistent results.
Overview
9
years of professional experience
1
Certification
Work History
Lowes Home Improvment
Assistant Store Manager of Specialty
09.2023 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Lowes
Assistant Store Manager of Merchandising
01.2023 - 09.2023
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Lowes
Pro Building Materials and Lumber Manager
01.2022 - 01.2023
Job overview
- Counted and balanced registers.
- Managed team performance oversight.
- Utilized POS system for transaction completion.
- Delivered accurate information after investigating customer inquiries.
- Formulated effective approaches to address issues swiftly and mitigate challenges.
- Arranged products attractively to highlight various sales.
- Educated team on techniques for handling challenging transactions.
- Enhanced business partnerships by overseeing account activities.
Lowes Home Improvment
Lawn and Garden Department Manager
03.2021 - 01.2022
Job overview
- Helped customers select optimal plants, tools and accessory purchases for specific needs.
- Maintained well-stocked, organized and attractively merchandised garden items.
- Moved large pallets and heavy items with pallet jacks and forklifts.
- Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Grew revenue by improving sales and service strategies.
- Managed 8 employees.
- Opened and closed store 4 times per week by balancing cash drawers, preparing daily deposits and ensuring building is armed correctly.
- Trained and developed 8 employees through constructive feedback and focus on long-term career growth.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Lowes Home Improvment
Hardware and Tools Department Supervisor
02.2020 - 03.2021
Job overview
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Put together store's large displays.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
DIRECTV
Customer Care Representative
10.2017 - 10.2019
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Reviewed customer account information to determine current issues and potential solutions.
Lowes Home Improvment
Lumber Sales Associate
07.2015 - 09.2017
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Operated forklifts to pick customer orders in bulk areas.
- Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
University of Belize
Some College (No Degree) from Information Technology
Our Lady of Guadalupe High School
High School Diploma
09.2009
University Overview
- Biology and information Honors Recipient
Skills
- Store growth planning
- Managing retail build outs
- Creating marketing plans
- Leadership development
- Creating store processes
- Driving business growth
- Flexible
- Leadership
- Work ethic
- Troubleshooting
- Customer service
- Working collaboratively
- Relationship building
- People skills
- Active listening
- Attention to detail
- Upselling and cross selling
- Problem-solving
- Customer experience
- Customer service and engagement
Certification
- CPR/AED Certification
Timeline
Assistant Store Manager of Specialty
Lowes Home Improvment
09.2023 - Current
Assistant Store Manager of Merchandising
Lowes
01.2023 - 09.2023
Pro Building Materials and Lumber Manager
Lowes
01.2022 - 01.2023
Lawn and Garden Department Manager
Lowes Home Improvment
03.2021 - 01.2022
Hardware and Tools Department Supervisor
Lowes Home Improvment
02.2020 - 03.2021
Customer Care Representative
DIRECTV
10.2017 - 10.2019
Lumber Sales Associate
Lowes Home Improvment
07.2015 - 09.2017
Our Lady of Guadalupe High School
High School Diploma
University of Belize
Some College (No Degree) from Information Technology