Astoria Hand
Tallahassee,FL
Summary
Result-driven Computer Science graduate with a strong background in IT support, financial analysis, and regulatory operations. Skilled in troubleshooting, data reconciliation, and workflow automation, with hands-on experience across multiple government agencies. Proven ability to adapt quickly, support cross-functional teams, and resolve technical and accounting issues efficiently. Seeking an entry-level IT Support Specialist, Junior Developer, or Accounting Technician role where I can combine my technical expertise and analytical skills to drive operational success.
Overview
3
3
years of professional experience
Work History
Regulatory Specialist-Compliance & Records
Agency for Health Care Administration
Tallahassee, FL
08.2024 - Current
- Reviewed and redacted FOIA documents to ensure HIPAA compliance and agency standards.
- Digitally maintained sensitive documents and supported regulatory audits.
- Coordinated with departments to enforce proper document retention and redaction workflows.
Federal Work Study Student-IT Support & Admin
Leon County Schools
Tallahassee, Florida
03.2025 - 05.2025
- Managed digital and physical inventory, records, and filing systems to ensure data accuracy and accessibility.
- Provided customer service at the front desk, including call handling, appointment scheduling, and walk-in assistance.
- Delivered front-line tech support to students and faculty, resolving basic software and hardware issues.
Accountant III-Financial Reconciliation & Auditing
Florida Department of Corrections
Tallahassee, FL
01.2024 - 06.2024
- Conducted monthly reconciliation for purchase orders, payables, and encumbrances using BARS and MFMP.
- Analyzed discrepancies in vendor invoices and executed corrective accounting measures.
- Delivered financial insights and ensured fiscal accuracy through regular audit preparation.
Accountant II-State Accounting & Staff Training
Florida Department of Commerce
Tallahassee, FL
08.2023 - 10.2023
- Trained staff in payment audit procedures to optimize department productivity.
- Reconciled accounts, resolved disputes, and improved reporting timelines.
- Enhanced operational accuracy by implementing standard ledger review processes.
Program Specialist-Claim Processing
Florida Department of Commerce
Tallahassee, FL
09.2022 - 08.2023
- Processed reemployment assistance claims and evaluated documentation for program eligibility.
- Collaborated with IT and finance departments to address delays and streamline operations.
- Identified process inefficiencies and submitted improvements based on internal audits.
Education
Associate of Arts - Computer Science
Tallahassee State College
Tallahassee, FL05-2025
Skills
- Language & tools: Python, JavaScript, Microsoft Power Automate, Adobe Creative Suite
- Accounting and ERP systems: Microsoft Excel, FLAIR, MFMP, and BARS
- Productivity software: Microsoft Office Suite, Outlook, Database Systems
- Team collaboration, FOIA, HIPAA compliance, financial reporting, and invoice processing
Leadership Experience
- Created and facilitated monthly agendas on Florida Lottery intercepts and overpayment waivers for cross-agency stakeholders
- Organized and led financial initiatives, improving claimants' access to budgeting tools and training resources.
Accomplishments
- STEM Scholarship Recipient
- Phi Theta Kappa Honor Society
- National Society of Leadership and Success (NSLS)
Timeline
Federal Work Study Student-IT Support & Admin
Leon County Schools
03.2025 - 05.2025
Regulatory Specialist-Compliance & Records
Agency for Health Care Administration
08.2024 - Current
Accountant III-Financial Reconciliation & Auditing
Florida Department of Corrections
01.2024 - 06.2024
Accountant II-State Accounting & Staff Training
Florida Department of Commerce
08.2023 - 10.2023
Program Specialist-Claim Processing
Florida Department of Commerce
09.2022 - 08.2023
Associate of Arts - Computer Science
Tallahassee State College
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