Astraea Mehlschau

• Over 10 years of customer service experience
• Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
• Input order information into system and updated customer accounts to document and track customer orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Managed multiple priorities effectively, leading to increased productivity within the order processing department.
• Identified established fraud trends and kept teammates informed
• Collaborated with team members to complete daily tasks
• Displayed comprehensive understanding of company policies
• Handled daily PayPal operations and disputes across several companies
• Handled credit card chargebacks across several companies
• Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
• Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
• Communicated with customers to address order inquiries, changes and cancellations.
• Streamlined order processing by implementing efficient workflows and reducing processing time.

- Customer Service Representative

- Credit Card Chargebacks

- PayPal, Amazon, and Afterpay Operations

- Retail Worker

- Email Representative

- Live Chat Representative

- Europe Specialist

- Master Racquet Technician

- Trade-In Specialist