Anita Strain
Bend,OR
Summary
Over 14 years in property management with expertise in Yardi Systems. Adept problem-solving skills have consistently enhanced operational efficiency and client satisfaction. My approach is both creative and results-driven, ensuring high standards and financial success in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Senior Property Manager
Avenue5
05.2021 - Current
- Onsite Community Manager for 160-unit garden style community (May 2021 - December 2021), 203-unit mid-rise community, & 260 unit garden/mid-rise community in Bend, OR
- Maintained strong community culture by nurturing and maintaining healthy resident relationships through regular resident events and professional communications.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Maintained building systems by working with maintenance services and supervised repairs.
- Investigated and resolved any tenant complaints.
- Prepared annual budgets for individual properties, scheduled expenditures, and collected monthly rent from tenants.
- Assessed market data to ascertain prospective development sites.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
Affordable Housing Community Manager
Cambridge Real Estate Services
04.2019 - 05.2021
- Onsite Community Manager for 160-unit affordable housing communities in Troutdale, OR.
- Compliance for LIHTC Housing programs.
- Experience with operating Yardi Voyager, MS Office, Tenant Tech, Rent Cafe, and other marketing and resource programs.
- Maintained consistent occupancy of at least 97%
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Completed all move out deposit statements and accounting for previous residents including in community transfers
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as lotteries, dedications and project tours.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Multi-Property Community Manager
Epic Property Management
09.2017 - 09.2019
- Onsite Community Manager for 6 affordable housing communities totaling 66 residential in Redmond, OR.
- Knowledge of all phases of sales, new construction lease ups, and leasing emphasizing resident retention.
- Community was used as example for other properties to follow and affordable housing grants.
- Compliance for LIHTC, HOME, GHAP, NSP, and Housing Plus programs.
- Experience in maintaining a well-built community culture by nurturing and maintaining healthy resident relationships with creative outreach marketing, partnering with neighborhood resources to provide to residents, and monthly community events.
- Coded all community invoices from vendors and contractors.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Property Manager
Greystar Property Management
10.2016 - 06.2017
- Community Manager for 1 property totaling 113 residential and 8 commercial units built in 2015 in NW Portland.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Weekly and occasionally daily Owner calls for projects and financial updates.
Property Manager
AMC Property Management
02.2015 - 10.2016
- Property Manager for 1 property totaling 100 residential and 6 commercial units built in 1902 in NW Portland.
- Assistant Property Manager for 1 property totaling 325 residential units built in 2011 for 6 months before being promoted to property manager.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintain occupancy with creative outreach marketing, resident referrals, monthly First Thursday events, and community tours.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Obtained bids and oversaw all CapEx projects including finding new ways to enhance the old features.
Executive Administrative Assistant
Awaken Your Future / Intuitive Matchmaking, LLC
06.2011 - 01.2015
- Handled scheduling for business owner's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments, and business owner tasks.
- Warm calls to leads coming in through phone calls and online web forms.
- Trained additional staff in day to day business operations of company.
- Managed and maintained custom CRM and shopping cart software.
- Created customized online order forms and data entry forms for company website.
- Created and managed marketing tools to generate new leads and clients.
- Updated website pages and content to keep current.
- Handled all media and public relations inquiries.
- Organized files, developed marketing and training materials, reports, maintained client documents.
- Managed daily office operations.
- Screened calls and emails and initiated actions to respond or direct messages for owner.
Executive Administrative Assistant
Asset Solutions 2100, LLC
08.2005 - 06.2011
- Lead weekly training webinars for clients and affiliates using customized CRM software.
- Created and managed marketing tools to generate new leads and clients
- Created customized online order forms and data entry forms.
- Updated website pages and content to keep current.
- Managed and maintained custom CRM and shopping cart software.
- Planned quarterly events for clients.
- Lead training for clients and affiliates during quarterly live events.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
Education
Oregon State Property Management License - Property Management License
07.2010
Skills
- 19 years experience with MS Office
- 14 years Property management experience
- 10 years Yardi Systems experience
- 9 years Tenant Tech software experience
- 7 years Bluemoon/Rent Cafe software experience
- 8 years experience training affiliate and software (Infusionsoft)
- 22 years of Client Relations experience
- 22 years Staff Management experience
- Sales and marketing Analytical Skills
- Creative and Adaptable
- Problem-solving aptitude
- Quick learning skills
- Excellent Communication
- Experience in managing single family, multi-family properties & commercial properties
- Knowledge of leasing and market conditions
Hobbies
Paddle boarding
Travel
Camping
Cooking
Timeline
Senior Property Manager - Avenue5
05.2021 - Current
Affordable Housing Community Manager - Cambridge Real Estate Services
04.2019 - 05.2021
Multi-Property Community Manager - Epic Property Management
09.2017 - 09.2019
Property Manager - Greystar Property Management
10.2016 - 06.2017
Property Manager - AMC Property Management
02.2015 - 10.2016
Executive Administrative Assistant - Awaken Your Future / Intuitive Matchmaking, LLC
06.2011 - 01.2015
Executive Administrative Assistant - Asset Solutions 2100, LLC
08.2005 - 06.2011
OREGON STATE PROPERTY MANAGEMENT LICENSE - Oregon State Property Management License, Property Management License