Astre D. Dean
Houston,Texas
Overview
15
15
years of professional experience
Work History
Noble Home Care Inc.
01.2024 - Current
- Enhance client’s quality of life by providing in-home care services and assisting with daily activities such as bathing, dressing, and meal preparation.
- Ensure timely medical intervention by monitoring client’s vital signs and promptly reporting changes to supervising nurse or doctor.
- Supported client health and rehabilitation by assisting with medication administration, physical therapy, and mobility exercises as needed.
- Improved communication and continuity of care by keeping accurate and up-to-date records of patient care and progress.
- Maintained continuity of care and addressed concerns promptly by communicating regularly with patients’ families and healthcare team members.
Training Instructor
Metropolitan Transit Authority Harris County
01.2015 - 01.2024
- Increased onboarding efficiency by designing, delivering, and evaluating training programs to enhance skills and knowledge of new participants.
- Improved operational safety and compliance by training participants to operate and perform pre-trip inspections of assigned buses.
- Ensured adherence to safety protocols by reporting and properly following up on all accidents or unusual incidents in and on, or near buses.
- Reduced accidents and improved compliance by promoting safety awareness and enforcing safety procedures according to DOT requirements.
- Coached new instructor trainees to shadow during new hire, refresher, or implementation training.
Call Center Representative/Dispatcher
Greater Houston Transportation Company
01.2014 - 01.2015
- Maintained high customer satisfaction by interacting with customers in a high-volume call center to deliver information and resolve general inquiries.
- Contributed to overall team performance by consistently meeting company standards for calls per hour, error rates, and not ready time goals.
- Supported operational efficiency by performing other allied duties assigned by supervisor.
- Ensured smooth operations by assisting independent contract drivers with placed orders, safety needs, and various requested information.
OTC/Warehouse Supervisor
CONN’s Inc.
01.2011 - 01.2014
- Maintained inventory integrity by verifying and receiving all inbound/outbound customer units and recording accurate information on transfers.
- Ensured inventory accuracy by performing weekly cycle counts of all appliances and electronics, maintaining a zero variance.
- Support efficient warehouse operations by loading and unloading incoming and outgoing supplies.
- Ensured timely and accurate documentation for shipments by preparing shipping BOL’s.
- Optimized repair and service processes by applying economic repair policy to OTC product and creating service orders when applicable.
- Reduced loss and improved accountability by maintaining tracking and handling of all Outer Market incoming/outgoing OTC inventory.
- Streamlined inventory management by creating Excel spreadsheets of inventory to be written out for management approval.
Timeline
Noble Home Care Inc.
01.2024 - Current
Training Instructor
Metropolitan Transit Authority Harris County
01.2015 - 01.2024
Call Center Representative/Dispatcher
Greater Houston Transportation Company
01.2014 - 01.2015
OTC/Warehouse Supervisor
CONN’s Inc.
01.2011 - 01.2014