Astrea Suarez
Chicago,Illinois
Summary
As a very organized, articulate and detail-oriented professional, along with a 4.0 average, and perfect attendance record I am eager to expand my horizons and conquer new challenges. I am an experienced Customer Service Representative seeking a part-time/full-time remote position. With skills in person-solving and relationship building. I have been successful in previous Customer Service work. I work hard to serve every customer without compromising team goals or breaking company practice. I have been out of the field for a time due to unexpected medical issues. I became a Caregiver to my mother. I am ready to get back into the workforce. I would be open to elaborating more if you have further questions. Please look at my resume for more details about my work experience and qualifications. I look forward to hearing from you.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Fillip Metal Cabinet
- Manage, maintain and create customer files using Vision Network operating system
- Act as Liaison between the customer and sales representative
- Review orders to customize truckloads to minimize freight charges
- Run reports in Excel on daily production
- Maintain and update ship date log in Excel
- Run weekly sales reports by customer, sales representative and territory
- Knowledge in Export shipments
- Providing technical assistance for products
- Maintained accounts receivable
- Submitted and verified credit background of potential customers as well as credit increase approval for current customers.
Customer Service
W.R. Grace
- Act as Liaison between the customer and sales representative
- Take phone and fax orders and enter them in SAP
- Keep customer informed of shipping status
- Review orders to customize truckloads to minimize freight charges
- Run monthly sales reports by customer, sales representative and territory
- Invoice orders when shipped
- Track shipments upon request
- Providing technical assistance for products
- Organized trade shows from beginning to end.
Receptionist / Accounting Clerk
W.R. Grace
- Greeting visitors and answering incoming phone calls
- Head of Office Safety Committee, Prepare and hold monthly office safety meetings
- Post inventory and material shipped using SAP operating system
- Maintain current pricing and enter any new material prices in the SAP system
- Transfer material between plants and departments in SAP.
Caregiver
Urhai Community Service Center
01.2017 - Current
- Maintained entire family's schedule and organized events.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recorded status and duties completed in logbooks for management.
Education
Civil and Human Rights (ADA), Safety Data Sheets (SDS), Personal Protective Equipment (PPE), HIPPA – Health, Insurance, Portability, Accountability and Act, Federal Protections for Patient Health Information. (PHI) Protected Health Information., HITECH – Health, Information, Technology for Economics, Clinical Health Act., Immunizations and Infectious Diseases, Signs of Infection, Basic First Aid – Cuts, Sprains, CPR, Dental, Signs of Dehydration., Chronic and Acute Diseases. -
Urhai Community Service Center
Chicago, IllinoisDiploma - Medical Insurance Billing and Coding
Everest College - Merrionette Park
Certificate, Health Records Management, Insurance Billing, Receptionist and Phone Skills, Electronic Claims, Appointment Scheduling, Microsoft Office, Maintained HIPPA Guidelines, Insurance Claims Processing, Medicare / Medicaid, ICD-9, VA Insurance, CPT, Microsoft Access 97 Level I & II, MS Office, Outlook, Word, PowerPoint, Excel, Medical Terminology, Internet Protocols, Computer Operations, Data Control, Data Entry - Medical Insurance Billing and Coding
Davis Eyecare Associates
Skills
Health Records Management
Receptionist and Phone Skills
Appointment Scheduling
Maintained HIPPA Guidelines
Insurance Billing
Electronic Claims
Microsoft Office
Insurance Claims Processing
Timeline
Caregiver
Urhai Community Service Center
01.2017 - Current
Customer Service Manager
Fillip Metal Cabinet
Customer Service
W.R. Grace
Receptionist / Accounting Clerk
W.R. Grace
Civil and Human Rights (ADA), Safety Data Sheets (SDS), Personal Protective Equipment (PPE), HIPPA – Health, Insurance, Portability, Accountability and Act, Federal Protections for Patient Health Information. (PHI) Protected Health Information., HITECH – Health, Information, Technology for Economics, Clinical Health Act., Immunizations and Infectious Diseases, Signs of Infection, Basic First Aid – Cuts, Sprains, CPR, Dental, Signs of Dehydration., Chronic and Acute Diseases. -
Urhai Community Service Center
Diploma - Medical Insurance Billing and Coding
Everest College - Merrionette Park
Certificate, Health Records Management, Insurance Billing, Receptionist and Phone Skills, Electronic Claims, Appointment Scheduling, Microsoft Office, Maintained HIPPA Guidelines, Insurance Claims Processing, Medicare / Medicaid, ICD-9, VA Insurance, CPT, Microsoft Access 97 Level I & II, MS Office, Outlook, Word, PowerPoint, Excel, Medical Terminology, Internet Protocols, Computer Operations, Data Control, Data Entry - Medical Insurance Billing and Coding
Davis Eyecare Associates
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