Astrea Watts
Milwaukee,WI
Summary
I aim to secure a position within a growth-oriented organization that allows me to leverage my skills and interests in the Criminal Justice field and related sectors. I seek to contribute to a team that prioritizes the development of positive relationships with families and children, while also showcasing my leadership abilities, compassion, and innovative techniques. My goal is to be part of a supportive environment where the company values employee development through training, mentorship, and opportunities for career advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Care Worker
ILife Financial Services
01.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained accurate records of client information, including medical history, appointments, and daily activities.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Managed time efficiently while multitasking between multiple clients'' diverse needs and schedules.
- Improved client''s overall well-being by assisting with personal hygiene tasks, such as bathing and grooming.
Probation & Parole Agent
Department of Corrections
11.2023 - 11.2024
- Provided testimony in court hearings as needed, presenting relevant case information in a clear and concise manner.
- Prevented potential violations by conducting regular home visits, drug tests, employment checks, and curfew monitoring for probationers and parolees.
- Facilitated successful reintegration by connecting offenders to employment, housing, and educational opportunities.
- Managed caseloads efficiently while maintaining high levels of accuracy, organization, and attention to detail.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of corrections.
- Promoted restorative justice principles by working with victims'' advocates to address the needs of crime victims within the community.
- Developed strong working relationships with local community organizations to maximize resources available to probationers and parolees.
- Collaborated with multidisciplinary teams to develop individualized case plans that addressed the unique needs of each offender.
- Reduced recidivism rates by implementing evidence-based practices in case management and treatment referrals.
- Enhanced public safety by conducting thorough investigations and supervision of probationers and parolees.
- Conducted risk assessments to determine appropriate levels of supervision for each offender, prioritizing public safety.
- Maintained high ethical standards in all interactions, ensuring fair treatment of all individuals regardless of race, gender, or socioeconomic status.
- Maintained accurate case records and documentation to support decision-making processes and legal requirements.
- Supported mental health initiatives by connecting probationers/parolees with specialized treatment options as needed.
- Evaluated program effectiveness using data-driven approaches for continuous improvement in service delivery methods.
Placement Specialist
Professional Services Group
01.2019 - 01.2023
- Conduct family member/non-relative background searches
- Update and maintain client databases daily
Work collaboratively with County and/or State programs and other agencies - Document all case activities
- Complete client phone intakes
- Conduct family member/non-relative background searches utilizing identified web-based search sites.
- Work collaboratively with Initial Assessment, CPA's and Placement Resources.
- Responsible for accurate and timely documentation of case activities in accordance with agency and contractor policies and procedures.
Youth Service Worker
Community Impact Programs
06.2022 - 10.2022
- Served as a positive role model for youths in our care, demonstrating empathy, respect, and understanding through every interaction.
- Provided crisis intervention support when necessary, connecting youths with appropriate resources for immediate assistance.
- Conducted thorough intake assessments upon enrollment into programs or services, establishing baseline information for ongoing monitoring purposes.
- Collaborated with other service providers to develop comprehensive support plans for at-risk youths, addressing multiple areas of need.
- Advised parents or guardians on available resources and services to support their child''s growth and development outside of the organization.
- Implemented effective group facilitation techniques to encourage open dialogue among peers regarding sensitive topics or difficult situations they may be facing in their everyday lives.
- Improved communication between staff and youths by organizing regular meetings and feedback sessions.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Enhanced youth engagement by developing and implementing interactive activities and programs.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
Correctional Officer
Milwaukee County Jail
01.2019 - 01.2021
- Enforcing rules and keeping order within jails or prisons, by supervising activities of Inmates aid in rehabilitation and counseling of offenders
- Inspecting facilities to ensure that they meet standards
- Searching inmates for contraband items daily
- Report writing on inmate conduct daily
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Sanitation Maintenance
MillerCoors
01.2017 - 01.2019
- Created a system for tracking maintenance requests, resulting in faster response times and improved guest satisfaction levels.
- Sustained a clean, safe environment through regular maintenance checks, sanitation efforts, and adherence to health regulations.
- Enhanced product quality by performing regular equipment maintenance and inspections.
- Maintained clean workspaces to ensure compliance with sanitation standards while enhancing overall efficiency during operations.
- Ensured a clean, safe, and comfortable environment for clients through regular facility maintenance and adherence to sanitation standards.
- Participated actively in safety meetings and training sessions to stay updated on industry trends and new regulations affecting aircraft maintenance.
- Implemented strategies to prevent the spread of infection by adhering to strict sanitation protocols during all resident interactions and common area maintenance.
- Maintained sanitation and safety in beverage work and storage areas, minimized waste and maximized cost and production ratio.
- Conducted regular preventative maintenance checks on company equipment, resulting in reduced downtime due to unexpected breakdowns.
Housekeeping
Freodtert Hospital
01.2016 - 01.2017
- Collaborated with housekeeping staff to promptly address guest room concerns and special requests.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
Housekeeping
Potawatomi Bingo
01.2013 - 01.2015
- Maintained high standards of cleanliness throughout the property by coordinating housekeeping efforts regularly.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Followed sanitation and good housekeeping practices.
- Continuously monitored room availability status to facilitate smooth coordination between housekeeping teams during peak times.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Collaborated with housekeeping staff to ensure proper linen distribution throughout the facility.
- Maximized efficiency through careful organization of housekeeping carts and proper utilization of supplies.
Education
Master of Science - Counseling Psychology
Grand Canyon University
Phoenix, AZ11-2026
Bachelor of Science - Criminal Justice
Purdue University Global
West Lafayette, IN11-2022
HIGH SCHOOL DIPLOMA -
NORTH DIVISION HIGH SCHOOL
06.2007
Skills
- Filling and organization skills
- Leadership skills
- Working under pressure
- Communication skills
- Verbal skills
- Hardworking
- Flexibility
- Integrity
- Navigating multiple websites
- Database programs
- Preparing case files
- Maintaining records
- Strong computer skills
- Resolving
- Planning
- Customer service
- Teamwork
- Professionalism
- Caseload management
- Prioritization
- Supervising clients
- Multitasking and organization
- Special needs care
- Transfer assistance
- Patient care
- Documenting & Verifying
- Report writing
- High ethical standards
- Maintaining confidences
Accomplishments
- Managed large caseload of over over 200 Adults.
- Brought about my expertise by implementing training techniques for new hires.
- Instituted alternative programs for repeat offenders such as drug and mental health treatment court.
- Documented and resolved deadlines which led to completed tasks.
Certification
- Agent Basic Training Program
- Ontario Domestic Assault Assessment (ODARA )Certification
- Corrections Jailor Class #250
- Self-Defense Training Certification - Various authorized training centers.
- Inmate Discipline Program Training – American Correctional Association.
- Certified Jail Officer (CJO) - American Jail Association.
- First Aid Certification
- Wisconsin Driver's License
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
Timeline
Probation & Parole Agent
Department of Corrections
11.2023 - 11.2024
Youth Service Worker
Community Impact Programs
06.2022 - 10.2022
Placement Specialist
Professional Services Group
01.2019 - 01.2023
Correctional Officer
Milwaukee County Jail
01.2019 - 01.2021
Personal Care Worker
ILife Financial Services
01.2017 - Current
Sanitation Maintenance
MillerCoors
01.2017 - 01.2019
Housekeeping
Freodtert Hospital
01.2016 - 01.2017
Housekeeping
Potawatomi Bingo
01.2013 - 01.2015
HIGH SCHOOL DIPLOMA -
NORTH DIVISION HIGH SCHOOL
Master of Science - Counseling Psychology
Grand Canyon University
Bachelor of Science - Criminal Justice
Purdue University Global
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