Astreae Gordon
Nashville,TN
Summary
Detail-oriented Auditor with an extensive background in financial and operational auditing. Possesses in-depth knowledge of audit standards, internal control systems, and risk management. Experienced in uncovering financial fraud and providing sound recommendations for improvement. Efficient student with knowledge of audits, cost accounting, and credit and collections. Aiming to leverage abilities to successfully fill the vacancy on team. Frequently praised as detail-oriented by peers, can be relied upon to help team achieve its goals.
Overview
12
12
years of professional experience
Work History
AUDITOR
FLEETCOR
01.2022 - 04.2024
- Documented all audit findings and prepared detailed reports for management review
- Maintained accurate records of audit work papers for future reference
- Planned and performed audit functions by reviewing accounting ledgers, fiscal statements, and reports.
- Ensured compliance with regulatory requirements by performing regular audits and staying up to date on industry standards.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during audit process.
CASHIER
KROGER
06.2017 - 12.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Store Manager
Family Dollar
12.2011 - 07.2016
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Some College (No Degree) - Biology
NASHVILLE STATE COLLEGE
120 White Bridge RoadSkills
- Microsoft Visual Basic
- IBM Notes
- Employee Training
- Clear Communication
- Staff Training
- Audit Support
- Payroll Management
- Conflict Negotiation and Resolution
References
References available upon request
Timeline
AUDITOR
FLEETCOR
01.2022 - 04.2024
CASHIER
KROGER
06.2017 - 12.2021
Store Manager
Family Dollar
12.2011 - 07.2016
Some College (No Degree) - Biology
NASHVILLE STATE COLLEGE