Astree Duverne
Central Islip,New York
Summary
Experienced in crisis resolution and adaptable to high-pressure situations, I excel in behavior management and providing compassionate client support. My focus is on ensuring safety and improving quality of life. I take pride in my skills in effectively managing crises to maintain stability, enhancing client satisfaction through tailored support strategies, and demonstrating adaptability in dynamic environments to improve service delivery and team performance.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Independent Group Home Living Program
Smithtown, NY
06.2023 - 03.2024
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities, including bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans tailored to clients' specific needs and goals
- Maintained accurate and detailed records of client progress, behaviors, incidents, and medical information
- Responded promptly to emergencies or crises, adhering to established protocols
- Built positive relationships with clients through active listening, empathy, and effective communication
- Ensured a safe environment by identifying potential hazards and implementing preventive measures
- Managed behavioral issues and changes using de-escalation techniques and behavior management strategies
- Collaborated with healthcare professionals to deliver proper medical care and treatment to clients
Certified Trainer
Chipotle Mexican Grill
Commack, NY
10.2019 - 05.2022
- Worked effectively in a fast-paced, high-pressure environment to deliver excellent service
- Greeted and served customers with a friendly attitude, ensuring satisfaction
- Answered customer questions and provided knowledgeable recommendations
- Managed the front-line operations, including preparing and serving orders
- Maintained strong working relationships with coworkers to ensure smooth daily operations
- Ensured cleanliness of the store and maintained health and safety standards
- Restocked supplies to support uninterrupted service
- Guided new team members through training to ensure smooth onboarding and integration.
Education
Bachelor of Science - Nursing
Louisiana State University
Baton Rouge, LA05.2027
High School Diploma -
Brentwood High School
Brentwood, NY06.2021
Skills
- CPR Certified
- Adaptability
- Team collaboration
- Basic caregiving
- Personal care assistance
- Crisis resolution
- Time management
- Multitasking
- Empathy
- Supportiveness
- Compassion
- Resilience
- Ability to work under pressure
- Active listening
Language
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Direct Support Professional
Independent Group Home Living Program
06.2023 - 03.2024
Certified Trainer
Chipotle Mexican Grill
10.2019 - 05.2022
Bachelor of Science - Nursing
Louisiana State University
High School Diploma -
Brentwood High School
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