Astria Marshall
Shiloh,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Lead Sales Associate
Dollar General Market
06.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Claims Processor
North American Home Care
04.2023 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed referral requests from patients, doctors and other health care professionals.
Customer Service Representative I
Elevance Health
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
Administrative Office Assistant
FiveStar Healthcare
09.2018 - 12.2022
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
Medical Office Administrative Assistant
Christian Medical Associates
07.2021 - 11.2022
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Reviewed, analyzed and processed non-complex grievances and appeals.
- Examined claims forms and other records to determine insurance coverage.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
Certified Nursing Assistant
Pruitt Healthcare
07.2009 - 04.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Associate of Applied Science -
Ultimate Medical Academy
Clearwater, FL04-2019
High School Diploma -
Manchester High School
Manchester GA05-2002
Skills
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
- Excellent administrative abilities
- Active Listening
- Microsoft Office
- Organizing and Prioritizing Work
- Understanding of medical terms
- Medical Terminology
- 10-Key Touch
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Self Motivation
- Analytical Thinking
- Call center experience
- Payment Processing
Timeline
Lead Sales Associate
Dollar General Market
06.2024 - Current
Claims Processor
North American Home Care
04.2023 - Current
Customer Service Representative I
Elevance Health
05.2022 - Current
Medical Office Administrative Assistant
Christian Medical Associates
07.2021 - 11.2022
Administrative Office Assistant
FiveStar Healthcare
09.2018 - 12.2022
Certified Nursing Assistant
Pruitt Healthcare
07.2009 - 04.2019
Associate of Applied Science -
Ultimate Medical Academy
High School Diploma -
Manchester High School