Astria Thomas

Experienced healthcare industry manager with customer service expertise. Capable of coordinating workflows and effectively communicating with colleagues, patients, and staff while adhering to quality policies, procedures, and guidelines. Prioritizes patient privacy and confidentiality. Managing 11 Clinics and over 10 employees. Electronic Medical Records (EMR/EHR) Software: AllMeds, EPIC. Certifications: American Red Cross CPR, Certified Patient Account Representative (CPAR). Experience includes insurance verification, documentation, medical billing, filing claims, and working in a hospital setting. Well-organized, able to prioritize duties and manage time in multi-task environments. Builds trust and respect by consistently meeting and exceeding expectations. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Typing Speed: 56 WPM.

• United Allergy Services, San Antonio, TX, Field Support Manager, 03/2017, Present, As a manager overseeing 11 clinics, I am responsible for managing 10 employees under my supervision. My duties include employee training and development, as well as running various reports to check productivity, allergies test cancellations, shipping reports, Prescription Order form tracker, Same-day cancellation tracker, weekly coverage tracker, and reviewing cases. Additionally, I review clinic audit documents and return them with comments within 24 hours. I also visit the clinics to ensure safety procedures are being followed. I keep track of the FSM weekly tracker, check calls logged, and ensure that daily/weekly/monthly checklists, temperature logs, cleaning logs, newsletters, and CDLs are uploaded correctly. I train and coach new hires, ensuring that all goals and targets are met at the clinics. I also submit times/time corrections and PTO requests and find clinic coverage when needed.
• United Allergy, Sr. Onboarding Lead/Senior Clinical Allergy Specialist/Preceptor/Lead Advocate, As part of my responsibilities, I monitor refrigerated medication, verify insurance deductibles, administer therapy injections, and train new staff. I'm also in charge of answering inbound phone calls, placing outbound calls, documenting work in Salesforce, EPIC, AllMeds, and building rapport. I thrive in a fast-paced environment under minimal supervision, educating patients and ensuring completion of paperwork. Additionally, I verify insurance eligibility, submit billing documentation, and maintain professional relationships with staff. I also play a crucial role in training and educating new hires, giving injections, mixing medication, and providing hands-on patient care. Lastly, I communicate with Providers and Office Manager to discuss goals and patient care.
• CholestCheck, Pensacola, FL, Medical Screening Tech, 03/2016, 01/2017, Filed documentation for screenings, mileage, billing, and claims, worked autonomously, and trained new employees. I traveled to various pharmacies and health fairs to conduct medical screenings and educate patients on their results. Set up screening area, scanned and mailed documentation to main office, and documented using electronic system.
• AGCC Sunlight Cafe, Jonesboro, AR, Manager / Customer Service, 09/2012, 01/2016, Supervised up to 23 employees, hired, trained, and fired staff, and prepared and completed bank deposits. Created schedules, counted, and ordered inventory, operated payment system, and used MS Office to document items. Evaluated employee job performance, implemented policies, communicated procedures, and answered questions.
• Baptist Memorial Hospital, Oxford, MS, Medical Billing Specialist, 11/2010, 09/2012, Contacted insurance companies about outstanding balances and performed insurance and billing clerical duties. Processed charges, payments, denials, and adjustments, resolved problems, added charges and codes to claims, and filed claims with carriers. Investigated denials through the clearing house, built rapport, provided customer service, and interviewed patients. Operated electronic processing software, discussed coverage eligibility, and completed documents and forms.
• Baptist Memorial Hospital, Oxford, MS, Emergency Room Admissions Department / Customer Service Representative, 09/2009, 11/2010, Recorded personal information, secured signatures, and prepared and provided data to medical staff. Answered inbound phone calls, placed outbound calls, accepted, and posted payments, and assisted coworkers. Prepared daily reports for management, provided customer service and worked in a fast-paced environment.

• Business Operations
• Practice Structure
• Leadership & Management
• Medical Administrative Procedures
• Healthcare Ethics
• HIPAA Compliance
• Payroll
• Appointment Scheduling
• Insurance Verification
• CMS 1500
• Processing Co-Payments
• Insurance Billing Procedures
• Medical Terminology
• Insurance Claim Cycle
• Electronic Health Records (EHR)
• Electronic Medical Records (EMR)
• AllMeds
• EPIC
• Health Records Management
• Medical Records Management
• Human Resource Management
• Organizational Improvements
• Interpersonal Professional Communications