Astrid Arjona
Lawrenceville,GA
Summary
Offering strong foundation in customer service and willingness to learn and grow in supportive environment. Contributes to positive customer experience through effective problem-solving and communication skills. Ready to use and develop conflict resolution and team leadership abilities. Positive and adaptable individual with knack for resolving customer issues and fostering team collaboration. Possesses solid understanding of customer service principles and adept at using CRM software and communication tools. Committed to driving customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Keyhokder,Customer Service
T-MOBILE
06.2022 - Current
- Exploring individual needs and providing hands-on demonstration of the latest and greatest technology in the store
- Approached service and sales needs with composure, integrity and compassion
- Customer advocate
- Valuable experience in products, sales, and full potencial in serving customers
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
CASHIER
CVS
02.2022 - 06.2022
- Assisted customers with sales transactions accurately and efficiently, including cash, checks, cards and electronic payments
- Maintained the cleanliness and order of checkout areas on a hourly basis
- Created an excellent customer service experience for every customer that came into the store
- Greeted every customer with a friendly interaction in a way to create a space were they feel included
Education
High School Diploma -
U.E COLEGIO BETANIA
07.2019
Skills
- Cash handling skills
- Problem-Solving
- Proactive and adaptable
- Exceptional customer service
- Competent
- Attention to detail
- Collaboration
- Creativity
- Relationship building
- Sales expertise
- Staffing coordination
- Account management
- Patience
- Product knowledge
- Sales experience
- Analytical & Critical Thinking
- Customer service expertise
- Staff training and development
- Performance tracking
Timeline
Keyhokder,Customer Service
T-MOBILE
06.2022 - Current
CASHIER
CVS
02.2022 - 06.2022
High School Diploma -
U.E COLEGIO BETANIA