Astrid Bonilla

Retail Sales Associate

Hollister.Co

12.2023 - Current

Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Answered questions about store policies and addressed customer concerns.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Greeted customers and provided outstanding customer service.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Assisted in setting up promotional displays to attract customer attention and boost sales.
Trained new employees in sales techniques and store procedures, improving team effectiveness.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.