Astrid Boror
Miami,FL
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, fast learner, experience with leadership and communication,
- Combined JROTC leadership skills with customer service experience to handle high-pressure situations, communicate clearly, and help customers quickly and professionally
Overview
2
2
years of professional experience
Work History
Front Desk
Amped Fitness
08.2025 - 10.2025
- Processed transactions accurately using POS systems
- Supported promotional events by setting up displays and engaging customers
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts.
Sales Associate
Ann Taylor Factory
12.2024 - 09.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier Assistant
Burlington
08.2023 - 08.2024
- Maintained organized checkout area, supporting inventory control and cleanliness standards.
- Collaborated with team members to streamline service processes during peak hours.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Operated cash register efficiently, handling cash and credit transactions accurately.
- Provided product knowledge and recommendations to enhance sales opportunities.
- Supported loss prevention efforts by monitoring customer behavior and identifying suspicious activity.
- Trained new staff on register operations and customer service protocols for consistent performance.
Education
High School Diploma -
Miami Southwest Senior High
Miami, FL06.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
- Calm under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk
Amped Fitness
08.2025 - 10.2025
Sales Associate
Ann Taylor Factory
12.2024 - 09.2025
Cashier Assistant
Burlington
08.2023 - 08.2024
High School Diploma -
Miami Southwest Senior High