Astrid Criner
Wichita,KS
Summary
A professional front desk receptionist that brings knowledge and skills with 7 years' experience managing a busy reception area, developing a solid ability to organize and prioritize responsibilities while providing exceptional customer service to patients and visitors.
Overview
16
16
years of professional experience
Work History
Front Receptionist/Assistant Office Manager
Innovative Physical Therapy
05.2017 - Current
- Help patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Posted payments to accounts and maintained records.
- Assisted with medical coding and billing tasks.
Server/Hostess/To-Go Specialist
Olive Garden
03.2007 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Front Desk/Secretary
Royal Heirs Pet Spa
06.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels for groomers
- Managed patient scheduling, check-in, check-out and payments.
Education
Bachelor of Education - Exercise Science Pre-Physical Therapy
Wichita State University
Wichita, KS05.2017
Skills
- Ability to manage tasks and priorities
- Positive attitude and energetic
- Medical Receptionist and scheduling (6 years)
- Working knowledge in Microsoft documents (10 years)
- Experience in Kareo and Tebra Software (6 years)
- Exceptional Customer service skills
- Administrative experience
- Teamwork and Collaboration
- Payment Scheduling and Collection
- Bilingual-Spanish Speaking
Timeline
Front Receptionist/Assistant Office Manager
Innovative Physical Therapy
05.2017 - Current
Front Desk/Secretary
Royal Heirs Pet Spa
06.2013 - 01.2014
Server/Hostess/To-Go Specialist
Olive Garden
03.2007 - 06.2019
Bachelor of Education - Exercise Science Pre-Physical Therapy
Wichita State University
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