Astrid Flores
Long Beach,California
Summary
Dynamic and detail-oriented professional with over 3 years of experience in marketing, operations, and customer service. Adept at managing multiple projects simultaneously in fast-paced environments, with proven success in driving sales, enhancing operational efficiency, and fostering collaborative team environments. Bilingual communicator (Spanish and English) with strong organizational skills and a track record of exceeding performance goals.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Cole Haan
05.2024 - Current
- Streamlined daily operations, including inventory management, scheduling, and staff training
- Supported strategic initiatives to achieve sales objectives and maintain operational efficiency
- Recruited, trained, and mentored team members, fostering a collaborative and motivated work environment
- Directed operational budgets, ensuring profitability and efficiency in payroll, supplies, and facilities
- Led the Sole Director board, achieving top DELTA conversions and team performance metrics
- Enhanced customer satisfaction and loyalty by resolving concerns promptly and professionally
- Successfully achieved monthly audits, keeping the store organized and on the low shrink tier with a -0.10%
Sales Lead
Cole Haan
11.2022 - 05.2024
- Collaborated with leadership to develop strategies that aligned with financial and operational goals
- Conducted monthly 'money maps' to keep track of top sellers and maintained visual merchandising standards
- Trained team members to ensure excellence in customer service and product knowledge
- Achieved segment-specific sales goals by coaching a high-performing sales team
Store Manager / Marketing Manager
Metro by T-Mobile
01.2022 - 12.2022
- Managed creative marketing initiatives to increase brand awareness and drive sales, boosting store sales ranking nationally from the 25th to the 75th percentile
- Analyzed sales metrics and implemented strategies to enhance team performance
- Developed customized marketing campaigns including digital videos and advertising through social media, driving incremental sales growth and foot traffic
- Participated in quarterly managerial meetings to assess store performance and company rankings, strategizing ways to enhance outcomes
Sales Associate / Mobile Expert
Metro by T-Mobile
04.2021 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently
- Consistently exceeded monthly sales targets through upselling techniques and building strong customer relationships
Education
Associate of Arts - Marketing
Fullerton College
Fullerton, CA12.2025
Digital Marketing Course/Certificate -
UCLA Extension
Los Angeles, CA12.2021
High School Diploma -
International School of Tegucigalpa
06.2020
Skills
- Languages: Bilingual (Spanish and English), French (B2 Level)
- Technical Skills: Microsoft Office Suite (Excel, PowerPoint, Word), Airtable, Digital Marketing, Visual Merchandizing, Scheduling, Operations Oversight
- Management Skills: Leadership and Team Development, Inventory Control, Loss Prevention, Operational Efficiency, Organizational Skills, Multitasking, Strategic Planning, KPI Tracking, Payroll Administration and Timekeeping
Timeline
Assistant Store Manager
Cole Haan
05.2024 - Current
Sales Lead
Cole Haan
11.2022 - 05.2024
Store Manager / Marketing Manager
Metro by T-Mobile
01.2022 - 12.2022
Sales Associate / Mobile Expert
Metro by T-Mobile
04.2021 - 01.2022
Digital Marketing Course/Certificate -
UCLA Extension
High School Diploma -
International School of Tegucigalpa
Associate of Arts - Marketing
Fullerton College
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