Astrid Flores Diaz
Lacey
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at thriving in fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Known for reliability and adaptability, coupled with a swift capacity to learn and apply new skills, ensuring alignment with organizational goals. Committed to leveraging these strengths to drive team success and contribute meaningfully to overall growth and positive outcomes.
Overview
10
10
years of professional experience
Work History
Independent Housekeeper
Panorama
01.2024 - 04.2025
- Implemented efficient organizational systems to transform living spaces, significantly improving the functionality and aesthetic appeal of residential properties.
- Maintained meticulous inventory of cleaning supplies, ensuring cost-effective management and minimizing waste through strategic purchasing decisions.
- Proactively identified and addressed potential maintenance issues, preventing minor problems from escalating into costly repairs.
- Provided customized cleaning solutions tailored to individual client preferences, enhancing satisfaction and building long-term relationships through personalized service.
Fulltime Shopper
Instacart
12.2020 - 03.2024
- Successfully navigated a demanding, high-volume environment, consistently ensuring timely order fulfillment and maintaining exceptional service standards.
- Demonstrated adaptability by quickly learning and applying new technologies, enhancing efficiency and contributing to improved team performance.
- Consistently surpassed established daily performance targets, reflecting a strong commitment to achieving and exceeding.
- Utilized strong verbal communication skills to interact effectively with customers, ensuring positive experiences and fostering customer loyalty.
- Delivered groceries to customers in a timely and accurate manner, reflecting a strong sense of responsibility and attention to detail in meeting customer needs.
Clerk
European Wax Center
08.2022 - 01.2023
- Managed appointment schedules with exceptional organizational skills, ensuring efficient time management and minimal client wait times.
- Maintained a consistently clean and well-organized workspace, contributing to a professional and welcoming environment for clients.
- Provided outstanding customer service, addressing client inquiries and resolving issues to ensure satisfaction and loyalty.
- Collaborated with team members to support daily operations and achieve shared goals, demonstrating a strong commitment to teamwork.
- Assisted clients in product selection by providing knowledgeable guidance, helping them make informed decisions based on their needs.
- Communicated effectively with clients to confirm appointments and provide reminders, improving overall service quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Supervisor
Pala Resort And Casino
04.2021 - 03.2022
- Led a team to consistently exceed cleanliness standards, ensuring a superior guest experience and reflecting a commitment to quality service.
- Developed and implemented streamlined scheduling processes, optimizing resource allocation and enhancing team productivity.
- Excelled in maintaining meticulous attention to detail during room inspections, proactively identifying and resolving potential issues to ensure high standards.
- Demonstrated exceptional problem-solving skills by swiftly addressing and resolving a variety of guest-related concerns, contributing to overall satisfaction.
- Coordinated effectively with other departments to ensure seamless service delivery and guest satisfaction.
- Proactively identified opportunities for improvement in housekeeping operations, leading to enhanced efficiency and guest satisfaction.
- Managed inventory of housekeeping supplies, ensuring adequate stock levels and minimizing waste, demonstrating resourcefulness and attention to detail.
General Labor Associate
Ryder
12.2020 - 04.2021
- Supported operational efficiency by assisting in various warehouse tasks, demonstrating a commitment to maintaining productivity and contributing to team goals.
- Excelled in inventory management by accurately tracking and organizing materials, minimizing discrepancies and ensuring smooth workflow processes.
- Contributed to overall team success by consistently meeting performance targets and exceeding expectations in assigned responsibilities.
- Enhanced communication skills by interacting with colleagues and supervisors to relay important information and coordinate work activities.
- Embraced opportunities for professional development by participating in training programs and seeking feedback to improve performance and expand skillset.
Housekeeping Coordinator
Pechanga Resort And Casino
03.2019 - 11.2020
- Enhanced team efficiency by 15% through strategic scheduling and task delegation, ensuring optimal resource allocation and service delivery.
- Demonstrated proactive problem-solving skills by promptly addressing and resolving guest concerns, consistently exceeding expectations and enhancing satisfaction.
- Oversaw and optimized housekeeping operations, ensuring adherence to quality standards and enhancing overall efficiency.
- Managed scheduling and assignments effectively, ensuring adequate staffing levels and minimizing operational disruptions.
- Collaborated with various departments to streamline services, enhancing operational workflows and fostering a cohesive team environment.
- Was nominated for employee of the month for the hotel division
Housekeeping
Pechanga Resort And Casino
03.2018 - 03.2019
- Maintained high standards of cleanliness and order, ensuring guest satisfaction and a pleasant environment.
- Developed and adhered to cleaning schedules, demonstrating strong organizational and time management skills.
- Responded promptly and effectively to guest requests and inquiries, providing exceptional customer service.
- Collaborated with team members to address and resolve issues, promoting a positive and cooperative work environment.
- Demonstrated strong attention to detail in all cleaning tasks, ensuring thoroughness and adherence to standards.
- Adhered to and exceeded all safety and compliance standards, ensuring a safe environment for guests and colleagues.
Cashier
Home Depot
12.2017 - 03.2018
- Maintained efficient cash register operations, ensuring accuracy in all transactions and minimizing wait times, which translates to improved customer satisfaction.
- Provided exceptional customer service by promptly addressing customer inquiries and resolving issues, enhancing the overall shopping experience and fostering customer loyalty.
- Processed returns and exchanges quickly and efficiently, adhering to company policies and maintaining a high level of customer satisfaction.
- Managed cash and credit transactions with meticulous attention to detail, ensuring accuracy and minimizing discrepancies while maintaining security protocols.
Cashier
Rite Aid
10.2015 - 12.2017
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Participated in regular staff meetings, contributing ideas for improving store operations and customer service initiatives.
- Received recognition for excellent attendance record and punctuality throughout employment.
- Strengthened loss prevention efforts by adhering to proper cash handling procedures and reporting discrepancies.
Education
High School Diploma -
Hemet High School
Hemet CASkills
- Hospitality & Guest relations
- Cash Handling & POS Systems
- Customer Service & Conflict Resolution
- Inventory Control & Stock Management
- Staff Scheduling & Coordination
- Professional Phone Etiquette
- Typing (WPM) & Data Entry Accuracy
LANGUAGES
English
Spanish
Timeline
Independent Housekeeper
Panorama
01.2024 - 04.2025
Clerk
European Wax Center
08.2022 - 01.2023
Housekeeping Supervisor
Pala Resort And Casino
04.2021 - 03.2022
Fulltime Shopper
Instacart
12.2020 - 03.2024
General Labor Associate
Ryder
12.2020 - 04.2021
Housekeeping Coordinator
Pechanga Resort And Casino
03.2019 - 11.2020
Housekeeping
Pechanga Resort And Casino
03.2018 - 03.2019
Cashier
Home Depot
12.2017 - 03.2018
Cashier
Rite Aid
10.2015 - 12.2017
High School Diploma -
Hemet High School
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