Astrid Fonseca
Brownsville,USA
Summary
Empathetic and compassionate, with talent for connecting with young and fostering supportive environment. Knowledge of behavior management techniques and crisis intervention, along with skills in active listening and problem-solving. Committed to creating positive impact by nurturing growth and resilience in youth.
Youth care professional with strong background in supporting and mentoring Unaccompanied Children Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth Care Worker - Vocational Teacher
Southwest Key Programs
08.2022 - Current
- Provide direct care supervision for youth residing Office of Refugee Resettlement(ORR) Shelters care fostering an environment that facilitates learning and behavioral management and supportive.
- Conduct intake services
- Provide basic needs to the youth upon arrival to the program
- Assist with the planning and coordination of special educational events and outings
- Provide vocational courses
- Observe, report, and document identified behavior patterns and required information that merit document
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Enhanced youth development by implementing structured activities and educational support.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
Customer Service Representative (Bilingual)Spanish
Maximus
05.2022 - 07.2022
- Answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace in English and Spanish
Social Worker
Jardín de niños Adolfo Lopez Mateos
11.2020 - 01.2022
- Help in the care of children (taking care that they do not suffer accidents and supporting them when going to the bathroom)
- Collaborating with the teacher in carrying out some activities
- Reinforcing group activities that contribute to children's learning, such as storytelling, supporting them in how to use colors and how to color
- Accompaniment to different recreational sites
- Carrying out different activities with the children and guiding them to respect the rules
- Distribute material to children
- Explain what to do to carry out the activity
Tax Consultant
Secretaria de Hacienda
01.2014 - 11.2020
- Direct attention to the public, administrative work, solve customer service problems, data entry, skills in excel, word, assist in giving tax courses in different associations, schools and institutions
Education
Bachelor's degree - Law
Universidad De Matamoros
Matamoros, Tamps12.2013
High school diploma or GED -
CBTIS 189
07-2009
Skills
- Compassionate
- Youth supervision
- Workplace safety
- Customer service
- Excise tax management
- Multicultural sensitivity
- Child development
- Training delivery
- CPR, first aid, AED
- Crisis intervention
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Youth Care Worker - Vocational Teacher
Southwest Key Programs
08.2022 - Current
Customer Service Representative (Bilingual)Spanish
Maximus
05.2022 - 07.2022
Social Worker
Jardín de niños Adolfo Lopez Mateos
11.2020 - 01.2022
Tax Consultant
Secretaria de Hacienda
01.2014 - 11.2020
Bachelor's degree - Law
Universidad De Matamoros
High school diploma or GED -
CBTIS 189
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