Summary

Overview

Work History

Education

Skills

Languages

Timeline

Astrid Forestier Baco

Orlando

Summary

Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.

Overview

12

12

years of professional experience

Work History

Head Cashier

Bravo Supermarket

01.2013 - Current

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Educated employees on register use, merchandising, and customer service.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Restocked and organized merchandise in front lanes.
Worked with floor team and managers to meet wide range of customer needs.
Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Colegio San Conrrado

Ponce, Puerto Rico

05-1994

Skills

Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Cash handling
Multi-tasking skill

Employee training
Stock replenishment
Punctuality
Refunds and exchanges
Customer relations
Supply restocking

Languages

Spanish

Native or Bilingual

English

Elementary

Timeline

Head Cashier

Bravo Supermarket

01.2013 - Current

High School Diploma -

Colegio San Conrrado