Astrid Garcia Cotto
Hamilton,NJ
Summary
I prove to excel in high-volume dining environments, I facilitate rapid table turnover, and significantly increase sales by mastering menu memorization and upselling techniques. I foster exceptional customer service, my ability to work under pressure and maintain a professional appearance has consistently enhanced dining experiences and team success.
Overview
8
8
years of professional experience
Work History
Server/Food Expeditor
Cafe Seventy Two
02.2018 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff in serving and cleaning procedures.
- Completed daily side work and opening and closing duties without fail.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Greeted customers warmly to provide exceptional customer service.
- Trained new expeditors and food runners according to company policies and standards.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Communicated clearly and positively with people both BOH and FOH.
Restaurant Busser/Hostess
Chambers Walk Cafe
06.2016 - 01.2018
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Bachelor of Science - Biology
Rutgers University
New Brunswick, NJ05.2023
Associate of Science - Chemistry And Biology
Mercer County Community College
Trenton, NJ12.2021
Skills
- Working Under Pressure
- Order Management
- Ability to Multitask
- Food Running
- Food safety
- Beverage Preparation
- Exceptional Customer Service
- Menu Memorization
- Strong Work Ethic
- Cleanliness and good personal hygiene
- Order Accuracy
- High-volume dining
Languages
Spanish
Native or Bilingual
Timeline
Server/Food Expeditor
Cafe Seventy Two
02.2018 - Current
Restaurant Busser/Hostess
Chambers Walk Cafe
06.2016 - 01.2018
Bachelor of Science - Biology
Rutgers University
Associate of Science - Chemistry And Biology
Mercer County Community College
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