Forward-thinking Operations Specialist bringing 12 years of expertise in Oral Health and Home Remodeling businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Dentrix, Google Suite and CRM. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Astrid Gil
Anaheim,CA
Summary
Overview
21
years of professional experience
1
Certification
Work History
Self
Independent Business Consultant
08.2022 - Current
Job overview
- Operational oversight of multiple locations, 'Managed over 75 employees' "Increased sales by 10%".
- Fluent in Google suite
- Drafts, reviews, and updates policies and procedures and departments training plans as required or requested
- Staff recruitment, onboarding
- Training and development
- Present critical information to upper management and other key leaders within organization
- Coaches and mentors direct reports on staff corrective actions and performance, to include annual performance evaluations of patient services teams
- Salesforce-CRM
- Oversee Direct reports payroll
- Review P & L alongside CFO
- Provides routine reports and as requested on status of productivity and efficiency matters
- Collaborate in marketing meetings
- Community health/ educational outreach
- Manages the daily operations of services across the company to ensure and implement effective standardization of processes and procedures
- Travel to locations within the region to support operations, and support partner provider success
- Facilitate meetings to focus on customer service, patient scheduling and use of time
- Review and train on rescheduling, schedules, phone etiquette
- Developing and executing practice/ school revenue streams - marketing cross over
- Communicates regularly, professionally and effectively with all stakeholders at all times to achieve expected and planned results
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led restructuring of organization internal processes, resulting in improved performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Wesley Health-FQHC
Regional Dental Manager
08.2021 - 06.2022
Job overview
- Run full operations of RV Mobile dental service and build relationship with underserved organizations and low income schools
- Communicate and establish relationships with local community leaders to enhance program development and growth
- Business Outreach Management
- Oversaw 5 clinics
- Builds and cultivates appropriate relationships internally with staff at all levels of the organization
- Recruits and retains a high-performing, diverse team
- Shows a strong commitment to the professional development of staff and volunteers
- Ensures program quality and organizational stability through the development and implementation of quality improvement programs that strive for the usage of best practice models and metrics, controls, systems, and procedures
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care for all clinics and RV
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Enable Dental
Operations Manager
02.2020 - 07.2021
Job overview
- Patients to treat: Geriatric, Senior Retirement homes, Special Needs, Mental Illness, Senior Living, Specializes in Alzheimer’s and Dementia
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Outstanding interpersonal and leadership skills when on the field
- Developed systems and procedures to improve operational quality and team efficiency.
- 95% treatment plan acceptance
- Business Operations/ Marketing support
- Present critical information to the VP of Operations and other key leaders within the organization
- Join marketing meetings
- Review KPI’s
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Light HR duties
- Attend monthly production meeting
- Ensure goals are met
- Lead Compliance officer
- Maintain a detailed knowledge of day-to-day program operations so that the team can operate at highest level of efficiency and impact
- Build relationships with all home health staff, Retirement homes, Senior Living and Memory Care facilities
Vista Community Health
Operations Manager
01.2019 - 02.2020
Job overview
- Ensure and model excellent, at all times to internal and external customers
- Build partnerships with high school programs, 2-year and 4-year colleges and universities & graduate level programs
- Ensure staff is well trained and have tools and resources to fulfill job, especially ample training and access to computers
- Non Profit Management
- Ensures patient flow and efficiency goals are met daily
- Collaborates with marketing and health service associates to ensure surrounding communities are aware of dental services
- Works as part of the Clinic Management Team with Clinic Administrator, Site Lead Physician, Back Office
- Supervisor, and Front Office Supervisor with the goal of assuring clinic medical patients are encouraged to be seen by the dentist
- Interviews and hires potential candidates for back office and front desk
- Demonstrates basic Knowledge of Infection; Exposure control and sterile techniques through pre- employment and annual competency assessments for a dental practice
- Non Profit Management/ State funded project
- Supervise Dental Assistants, Registered Dental Hygienists,Patient Service Representatives, Program
- Coordinators and other dental support staff
- Maintain detailed knowledge of day-to-day program operations so that the team can operate at highest level of efficiency and impact
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Excellent written and verbal communication skills
- Accuracy and attention to detail
- Ability to relate to diverse communities
- Provide supervision of off-site mobile dental services across the organization
- Outreach marketing to join all elementary, middle and high schools to provide mobile dental service
- Provide direct supervision to the above-referenced employees, including selecting, orienting and training employees and evaluating job performance
- Meet all metrics and review KPI’s
- Promote dental services through community outreach partnerships and arrangements
- Focusing on building community partner relationships and identifying appropriate patient demographics
Charter College
Dental Director
11.2010 - 11.2018
Job overview
- Prepare and provide all lecture with clinical instruction according to curriculum
- Monitor students retention and document as required
- Career Services and job placement
- Externship coordinator
- Curriculum design support
- Works collaboratively with campus leadership and staff and Corporate Regulatory Compliance colleagues to ensure all campuses meet compliance and regulatory requirements
- Director of Assessment
- Professional development
- Remain current in academic or program discipline
- Attend all university faculty and staff meetings and professional development activities
- Attend all department meetings and contribute to departmental tasks
- Communicates regularly, professionally and effectively with all stakeholders at all times to achieve expected and planned results
- Develops and maintains positive rapport with accreditation agencies and other applicable state/local regulators as directed
- Assesses operational strengths and weaknesses and executes an effective accreditation and relevant state regulatory training program for assigned areas of responsibility, including appropriate introductory training for new associates and ongoing training for all colleagues and managers in the field
- Teach assigned lecture and laboratory courses in the Dental Assisting program in a manner consistent with the department's standards, and with the content cited in the approved course outline and plan of instruction
- Ability to proactively identify complex problems and reviews related information to develop and evaluate options and implement solutions
- Ability to follow campus, division and department processes, policies, and procedures, and to comply with all state and federally regulated requirements
- Ability to assign work to subordinate staff and ensure tasks are completed accurately, on-time and within specified parameters
- Demonstrated ability to handle multiple projects in a fast-paced environment and ensure that applicable deadlines are met
- Participate in curriculum development and serve on department, division, college and district committees as necessary to maintain and improve the instructional program; participate in appropriate professional development activities
- Review course syllabi, outlines, lesson plans, exams, and school catalog to ensure compliance with guidelines
- Conduct annual program reviews
- Promote delivery of instruction utilizing interactive technologies
- Partner with building new dental lab and prepared it for use with all equipment and suppkies
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Back office supervisor
01.2003 - 01.2010
Job overview
- All RDA duties
- HMO, PPO
- Pediatrics, Endo, Perio, General Practice, OS
Education
University of Phoenix Pheonix, AZ
Bachelor of Science from Science in Business Management
01.2024
University Overview
USCLos Angeles, CA
Certificate in Registered Dental Assistant from Dental Assisting
01.2013
University Overview
Skills
- Performance Improvement
- Social Perceptiveness
- Organizational Skills
- Leadership (10 years)
- Communication skills
- Sales
- Recruiting
- Business Solutions
- SystemsTraining Proficiency
- Skilled in customer service, coaching, staff development, and operations
- Microsoft Word
- Eaglesoft
- Bilingual- Spanish
- CRM Software
- Microsoft Office
- Business Strategy Management
- Dentrix (10 years)
- Google Docs (10 years)
- Public speaking
- NextGen
- Community Outreach
- Strategic planning
- Career services (6 years)
Certification
Registered Dental Assistant
Certified Dental Assistant
CPR Certification
X-Ray Certification
Timeline
Independent Business Consultant
Self
08.2022 - Current
Regional Dental Manager
Wesley Health-FQHC
08.2021 - 06.2022
Operations Manager
Enable Dental
02.2020 - 07.2021
Operations Manager
Vista Community Health
01.2019 - 02.2020
Dental Director
Charter College
11.2010 - 11.2018
Back office supervisor
01.2003 - 01.2010
University of Phoenix
Bachelor of Science from Science in Business Management
USC
Certificate in Registered Dental Assistant from Dental Assisting