ASTRID RIVERA
Ocoee,FL
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
The Farmacy
Winter Garden, FL
03.2016 - 01.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Increased sales by 25%
Assistant Store Manager
Chick-fil-A
Winter Garden, FL
09.2010 - 04.2016
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida
Orlando, FL05.2018
Skills
- Financial Administration
- P&L Management
- Supply Chain Management
- Expense Control
- Program Administration
- Sales Analysis
- Time Management
- Vendor Sourcing
- Schedule Management
- Project Management
- Team Player
- Profit and Loss
- Risk Management
- Sales Team Development
- Market Analysis
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
The Farmacy
03.2016 - 01.2022
Assistant Store Manager
Chick-fil-A
09.2010 - 04.2016
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida