ASTRID RIVERA
Ocoee,FL
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
The Farmacy
03.2016 - 01.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Increased sales by 25%
Assistant Store Manager
Chick-fil-A
09.2010 - 04.2016
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida
Orlando, FL05.2018
Skills
- Financial Administration
- P&L Management
- Supply Chain Management
- Expense Control
- Program Administration
- Sales Analysis
- Time Management
- Vendor Sourcing
- Schedule Management
- Project Management
- Team Player
- Profit and Loss
- Risk Management
- Sales Team Development
- Market Analysis
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
The Farmacy
03.2016 - 01.2022
Assistant Store Manager
Chick-fil-A
09.2010 - 04.2016
Bachelor of Arts - Hospitality Administration And Management
University of Central Florida