Astrid Guzman
Brandon,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus Federal
Riverview, Florida
09.2024 - 08.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Set up and activate customer accounts.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls and provided one-call resolution.
- Developed strong customer relationships to encourage repeat business.
- Compare health plans, and explain the differences in medical terms.
Guest Service Representative
Target
Riverview, FL
08.2023 - 12.2023
- Operated the cash register or POS system to collect payments, and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
Customer Service Representative
Maximus Federal
Riverview, FL
07.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Set up and activate customer accounts.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls and provided one-call resolution.
- Developed strong customer relationships to encourage repeat business.
- Compare health plans, and explain the differences in medical terms.
Store Associate
Walmart
Gibsonton, FL
08.2020 - 07.2021
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Recommended merchandise to customers based on their needs and preferences.
- Organized the store by returning merchandise to the proper areas and restocking displays.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Operated scanning equipment for price checks and stock replenishment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Some College (No Degree) - Biomedical Engineering
Polytechnic University of Puerto Rico
San Juan, PRSkills
- Customer Service
- Credit Card Payment Processing
- Microsoft Office Expertise
- Active Listening
- Problem-Solving Abilities
- Account Updating
- In-Store Support
- Data Entry
- Adaptive Team Player
- Call Management
- Typing Proficiency
- Inventory management
- POS system operation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Maximus Federal
09.2024 - 08.2025
Guest Service Representative
Target
08.2023 - 12.2023
Customer Service Representative
Maximus Federal
07.2021 - 03.2023
Store Associate
Walmart
08.2020 - 07.2021
Some College (No Degree) - Biomedical Engineering
Polytechnic University of Puerto Rico
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