Astrid Harkhoe
Orlando
Summary
Productive Front Office Manager and Sales Associate with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction, sales and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
17
17
years of professional experience
Work History
Data Transcriber and Translator
Productive Playhouse
07.2022 - 03.2023
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Compiled information and input into [Type] database.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted and checked input data against original documents.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
Front Office Manager
Engel & Voelkers
06.2018 - 06.2022
- Opened and closed the office every day.
- Welcoming guests and realtors
- Providing excellent Customer service
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Travel Advisor
TUI Airlines
02.2015 - 06.2018
- Welcomed the guests at Sanford Airport
- At our Davenport Office our team provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Our team would resolve travel problems and process complaints.
- Conducted inspections in response to customer complaints
- Issued refunds to maintain customer satisfaction.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Booked transportation with our partner Mears Transportation.
Sales Associate
Helzberg Diamonds
10.2013 - 01.2015
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Teacher
Elementary School "De Albatros"
08.2006 - 06.2012
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Directed after-school tutoring and mentoring program serving elementary school students.
Education
Bachelor of Arts - Teacher Education
Hogeschool Rotterdam&Omstreken
Dordrecht, The Netherlands09.2000
Bachelor of Arts - Marketing
Da VInci College
Dordrecht, The Netherlands10.1997
Skills
Communication skills
Listening skills
Customer Service skills
People-to-People skills
Sales skills
Problem Solving skills
Educating skills
Computer skills
Typing skills
Stress Management skills
Empathy skills
Multitask skills
Conceptual skills
Languages
English, Dutch, German, French, Bihari, Hindi
Native or Bilingual
Timeline
Data Transcriber and Translator
Productive Playhouse
07.2022 - 03.2023
Front Office Manager
Engel & Voelkers
06.2018 - 06.2022
Travel Advisor
TUI Airlines
02.2015 - 06.2018
Sales Associate
Helzberg Diamonds
10.2013 - 01.2015
Teacher
Elementary School "De Albatros"
08.2006 - 06.2012
Bachelor of Arts - Teacher Education
Hogeschool Rotterdam&Omstreken
Bachelor of Arts - Marketing
Da VInci College