Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Astrid Hernandez

Fairview,NJ

Summary

friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

6
6
years of professional experience

Work History

Food Runner

New York Wing Factory
01.2017 - 04.2017
  • Maintained speed of service for food orders while minimizing errors and complaints.

Server

New York Wing Factory
04.2017 - 01.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server Captain

Factory Ale House
01.2021 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Assistant Manager

Factory Ale House
07.2022 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

JOHN ROMANO (Manager)

Cell : 201-805-9335

JOHN CHOI (owner)

Cell : 917-676-9487

Education

Degree in Social Communication -

URBE
Maracaibo - Venezuela
08.2010

Skills

    * Spanish - English * Proactivity
    * Customer service * Punctuality
    * Industry experience

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Factory Ale House
07.2022 - 07.2023

Server Captain

Factory Ale House
01.2021 - 07.2022

Server

New York Wing Factory
04.2017 - 01.2020

Food Runner

New York Wing Factory
01.2017 - 04.2017

JOHN ROMANO (Manager)

Cell : 201-805-9335

JOHN CHOI (owner)

Cell : 917-676-9487

Degree in Social Communication -

URBE
Astrid Hernandez