ASTRID HERNANDEZ

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Streamlined inventory management for optimal stock levels and reduced waste.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Managed interview scheduling, all new hire paperwork, and facilitated communication with candidates throughout the hiring process.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
• Managed high-volume workloads while maintaining a strong focus on client satisfaction.
• Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
• Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Type and perform routine clerical tasks for the Human Resources Office at The Department of Children and Families.

Organizing data entry approvals every morning and separating them amongst my fellow colleagues. I also create Working

Test Period reports for the employees in the Metro and Southern Region. I distribute the reports to local office managers in the cost codes directed to me after the reports are reviewed by the coordinators in my team unit. I follow up according to due dates with them to make sure all satisfactory/unsatisfactory performances are documented correctly.

I enter promotion's, new hire information, demotion's, position number changes, last name changes, and degree updates for employees within my regions into the PMIS data system. I also work with the leave unit to ensure all employee's that have approved paid/unpaid leave information (time off) are entered into their personal file.

I create memo's, enter employee's into the Data base & follow up with email's regarding employee status. I work with my department to ensure payroll information & separations are kept up to date and always documented. Filing, Faxing, documentation and communication skills are utilized during my professional position, while keeping a positive atmosphere.

I obtain prior authorization for all Radiology Imaging orders and outpatient hospital facility procedures through patients insurance companies. I am the main coordinator in the office. I receive many urgent charts and also last minute rescheduling request. I am extremely efficient while calling to speak to patients over the phone.I verify all of the non clinical details with them. Such as the facility location where and what information they should bring and how long they will be at the hospital for. I forward the information via email or mail them a letter to their home that way they are well aware of what will happen and what is expected on their end. One of the doctors I work for is an interventional gastroenterologist and the other is an Irritable Bowel Disease specialist. I work with the office as a team and also with the hospital side outpatient registration employees. Communication is key in this position due to the constant changes. Everything is documented through excel and our electronic medical record system as well.

Check patients in and out, answer emergency phone calls, collect co-pays, print discharge summaries with additional information for each patient that is checking out. I also generate electronic insurance referrals through Navinet. Send medical referrals for doctors through CRIMSON, familiar with EMR/Aprima System, scan medical documents, schedule/ reschedule and cancel appointments, and send outgoing medical documents through Do clinks System to providers. Send medical records to different offices or companies per their request. Order Office Max orders through Office Depot for office supplies. Also familiar with new ATHENA EMR System through Capital Health.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Faxing & Filing, Also Familiar with MAC Practice System & EMA System

• Clinical Prep, Assist Doctors during shave biopsies, excisions & cosmetic procedures
• Familiar with Sterilization of Instruments