Astrid Herrera

I currently work at Target. I've been trained in many areas to fill in or assist in. Listed are a few areas I've been trained in and currently assist or fill when needed: price change, sales floor, fitting room, presentation team, general merchandising, and inventory audits. I've enjoyed being trained in many areas in order to assist wherever needed.

Sales floor:

• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Demonstrated knowledge of store products and services.

Price change/ Presentation:

• Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Set up advertising signs on shelves and counters to attract customers and promote sales.
• Stocked shelves, racks, and bins with new or transferred merchandise.
• Packed and unpacked items, checking breakables before stocking on shelves.
• Collaborated with cross-functional teams to create high-quality presentations.
• Put together eye-catching displays to attract potential customers and encourage questions.
• Restocked shelves at retail locations with products to match planned demonstrations.
• Organized product displays in retail stores according to company guidelines.
• Developed and implemented merchandising strategies to increase sales.

Inventory audits:

• Conducted physical inventories of products and materials, ensuring accuracy and completeness of the count.
• Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.

I filled many roles while working at Marshalls: markdown team, cash office, cashier, fitting room, backroom, and sales floor.

Markdown team

• Developed and implemented strategies for optimizing markdown processes.
• Maintained accurate records of all markdown activity.
• Collaborated with other departments to ensure timely execution of markdowns.

Cash Office

• Processed payments, reconciled accounts and made bank deposits.
• Verified cash drawer, counted money and balanced receipts.
• Handled customer transactions with accuracy and efficiency.
• Maintained records of all daily transactions in an organized manner.
• Resolved discrepancies between physical count of cash and register balance.
• Prepared reports summarizing daily transactions for management review.
• Organized work area to maintain cleanliness and safety standards.
• Prepared and checked cashier register tills.
• Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
• Managed the issuance and control of store petty cash and change funds.
• Prepared bank deposits, verifying amounts and ensuring timely deposits.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Cashier

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.

Backroom associate

• Assisted in unloading and stocking merchandise from delivery trucks.
• Organized backroom according to store policies and procedures.
• Maintained a clean, neat and organized stockroom environment.
• Restocked shelves with new merchandise as needed.

I filled many roles while working at Marshalls: Cash Office, backroom, markdown team, sales floor team, and fitting room. Training in different areas helped me gain confidence. I was able to help the team in areas they lacked in. I was also able to train new associates in areas I had knowledge in.

Cash Office:

• Maintained accurate cash balances and reconciled discrepancies.
• Processed incoming payments, including checks and electronic fund transfers.
• Compiled daily transaction reports for review by management.
• Verified the accuracy of cash drawer contents at beginning and end of shift.
• Prepared bank deposits in accordance with established procedures.

Markdown team:

• Created markdown reports to track progress and analyze performance.
• Developed and implemented strategies for optimizing markdown processes.
• Collaborated with other departments to ensure timely execution of markdowns.
• Monitored competitor pricing and adjusted markdowns accordingly.

Call center representative:

• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Answered incoming calls from customers, and responded to inquiries regarding delivery status.
• Coordinated with delivery drivers regarding the schedule for pickups and deliveries.
• Resolved customer complaints in an efficient manner by providing accurate information or explaining policies.
• Monitored delivery progress and informed customers of any delays or changes in estimated arrival times.