Summary
Overview
Work History
Education
Skills
Websites
ADDITIONAL INFORMATION
Languages
Timeline
Generic

ASTRID LARA

Houston

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Works well under pressure and in fast-paced settings. Quick learner and eager for new opportunities.

Overview

6
6
years of professional experience

Work History

Barista

Dutch Bros
09.2024 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Server/ Bartender

OTG Management Inc.
10.2021 - 03.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.

Cashier

H-E-B Grocery
03.2020 - 11.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Brand Representative

Hollister.Co
07.2019 - 12.2019
  • Completed floorsets, filled floor, and rang up customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Worked with team to achieve sales goals for products.
  • Provided exceptional customer service to drive satisfaction.

Education

Associate of Science - Biology

Lone Star College
Houston, TX
01.2022

Skills

  • POS system operation
  • Food safety compliance
  • Retail sales customer service
  • Interpersonal communication
  • Flexible and adaptable
  • Organization and time management
  • Microsoft office
  • Excellent communication
  • Multitasking
  • Analytical and critical thinking
  • Team leadership

ADDITIONAL INFORMATION

  • Languages: Fluent in Spanish (native), and English.
  • Certifications: TABC, Food Handler.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Dutch Bros
09.2024 - Current

Server/ Bartender

OTG Management Inc.
10.2021 - 03.2024

Cashier

H-E-B Grocery
03.2020 - 11.2021

Brand Representative

Hollister.Co
07.2019 - 12.2019

Associate of Science - Biology

Lone Star College

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